Holidays Manager

Jobs2Web; Sharjah; On-site; AED 180,000 - 300,000; Full time

Job summary

Air Arabia Holidays seeks a senior manager to lead the development, implementation and management of its holidays business across B2C and B2B channels in the UAE. You will guide suppliers, agents, sales teams, and call centers on holidays products and system knowledge, ensuring high-quality service and profitable growth.

You will oversee the setup of the business unit, coordinate with country managers and marketing teams, and drive the product strategy, pricing, and partnerships to expand market

Qualifications

• Bachelor degree in Commerce/Marketing/Hospitality/Management or equivalent.
• Capable of using technology systems and tools; proficient in Microsoft Office.

Responsibilities

• Oversees and manages the setup of the Holidays business unit and its processes, including identifying suppliers and upgrading the reservation system.
• Liaises with country managers, commercial sales, revenue management and marketing to craft a long-term business plan.
• Develops competitive product with high profit margin using market surveys and benchmarks; prepares annual budgets.
• Leads creation, marketing, sales, operations, and development of ABY Holidays products and coordinates with sales channels.
• Establishes vendor relationships to maximize UAE market share in leisure travel segments and meet revenue targets.
• Manages all holidays products and rates; identifies new destinations; conducts supplier field trips.
• Negotiates contracts with DMCs and activity suppliers for outbound/inbound packages.
• Ensures operations of ABY Holidays and outstations meet quality standards; supports staff training on systems and procedures.
• Develops Holidays User Manual and trains staff on its content.
• Monitors system performance and coordinates improvements with supplier and IT.
• Directs performance of staff to optimize outcomes; conducts mystery shopping of travel consultants.

Skills

Management

Project management

Sales & marketing

Data analysis

Leadership

Communication

Education

Bachelor degree in Commerce/Marketing/Hospitality/Management

Tools

Microsoft Office

Job description

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To develop, implement and manage the Air Arabia Holidays online/offline Holidays activities in terms of product, business relations, sales and operations across the entire network using various distribution channels (B2C; B2B).

He/she shall provide needed guidance and support to Suppliers and Agents network, sales teams and contact center on any Holidays related inquiries and system knowledge.

• Oversees and manages the set-up of the business unit and its associated processes and enhancement projects including identifying suppliers, developing, implementing, and upgrading a reservation system/operating engine in line with the latest e-commerce trends to sell holidays to B2C & B2B customers.
• Liaises with different stakeholders such as country managers, commercial sales, revenue management and marketing teams to create a long term business plan in line with the agreed commercial goals and objectives;.
• Utilizes market surveys, benchmark studies as well as country managers input to develop a competitive product with high profit margin; prepares the annual business unit budget for incorporation to the ABY master budget.
• Leads and directs the creation, marketing, sales, operations and continuous development of all ABY Holidays products and delivers as per agreed timelines while keeping costs minimum ; integrates ABY Holidays into all existing /new ABY Sales channels.
• Establishes/builds on business relationships to maximize Air Arabia market share and become a major force in the UAE outbound/inbound leisure travel segment; ensures revenue/volume targets are met as per adopted standards of quality.
• Manages all air/ground holidays products and rates; identifies new destinations for Holidays services; conducts field trips to evaluate DMCs and suppliers.
• Negotiates contracts terms with DMCs and activity suppliers to create holiday outbound/inbound packages in the corresponding markets (fixed departures, dynamic packaging…).
• Ensures the operations of ABY Holidays and its outstations and implants are run with the highest quality of service to customers and in line with the company’s policies and procedures achieving a 95% error free operation.
• Manages the delivery of technical training and timely support on the usage of Arabia Online Holidays’ extranet to new Suppliers / Partners/DMCs, Agents, and Call center Agents.
• Monitors the system’s performance, identifies gaps and problems, and recommends improvements in coordination with supplier and IT division.
• Leads, directs, supports and monitors the performance of all ABY Holidays associated staff to ensure that individual performance is optimized; this includes training on systems, operation process, product knowledge, etc..
• Conducts mystery shopping visits and calls to evaluate the performance of travel consultants and call center agents from both sales and operations aspects.
• Develops the Holidays User Manual including all policies, procedures, terms and conditions as well as matrix of authority related to operating procedures.
• Communicate, explain and train concerned staff on the content of the manual in line with adopted procedures.

Qualifications (Academic, training, languages)

• Bachelor degree in Commerce/Marketing/Hospitality/Management or equivalent.
• Capable of using technology systems and tools; proficient in Microsoft Office.

Work Experience

• 4+ years of extensive experience in a managerial role in a major international airline/Online Travel Agency/ Travel Company managing online holidays products; experience with low cost airline is a plus.
• Must have a very good project management experience pertaining to identifying process flow for developing online operating systems to serve Holidays B2B and B2C customers.
• Proven records in building Holidays e-commerce strategy and business plan, policies and procedures as well as user manuals.
• Product knowledge: capability of understanding market trends and behaviors and translating them into innovative initiatives and solutions.
• Previous experience in sales and marketing is desirable for this role.
• Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.