Holiday Product Admin (Outbound)

HolidayMarket.ae™; Dubai; On-site; AED 51,000 - 61,000; Full time

Job summary

HolidayMarket.ae in Dubai is seeking a Holiday Product – Administrative Executive to support front-end Sales and back-end travel operations, focusing on daily bookings and website product management.

The ideal candidate has a strong travel industry background, excellent system-handling skills, and a focus on product innovation. Bachelor’s degree in tourism/related field; 2+ years’ experience required.

Qualifications

• Bachelor's degree in Tourism, Business Administration, or a related field
• Minimum 2+ years of proven experience in product and operations within the travel and tourism industry
• Strong knowledge of international and domestic travel markets, destinations, and trends (GCC market exposure preferred)
• Excellent negotiation, communication, and interpersonal skills
• Proficiency in travel software, CRM systems, and Microsoft Office Suite
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines

Responsibilities

• Plan and manage the end-to-end delivery of holiday packages, ensuring seamless customer experiences.
• Coordinate with suppliers, airlines/transport providers, and accommodation partners to secure optimal deals and quality services.
• Monitor and improve operational processes for efficiency and cost-effectiveness.
• Handle customer escalations and resolve issues promptly to maintain high satisfaction levels.
• Ensure compliance with legal and regulatory requirements applicable to the travel industry.
• Manage all bookings after sales close and provide post-sales customer support.
• Design attractive holiday packages tailored to various customer segments — families, corporate clients, and luxury travelers.
• Conduct market research to identify customer preferences and emerging travel trends.
• Introduce innovative offerings to differentiate the company in a competitive market.
• Update all products on the website and maintain validity, cost, and other key content

Skills

Negotiation

Communication

CRM systems

Travel software

Microsoft Office

Education

Bachelor's degree in Tourism/Business Administration

Master's degree preferred

Tools

Travel software

CRM systems

Microsoft Office Suite

Job description

Job Title: Holiday Product Admin (Outbound)

Work Location: Dubai – Onshore (Open to candidates willing to relocate to Dubai)

Job Type: Full-Time

Compensation: AED 5,000/ month

Company Overview

HolidayMarket.ae is a new-age, fast-growing travel company committed to crafting unforgettable experiences for travelers. With a growing presence across the GCC region, our goal is to connect customers with top-tier destinations, seamless services, and expert travel planning.

Job Overview

We are looking for a dynamic and experienced Holiday Product – Administrative Executive to support our front-end Sales team and back-end travel operations, with a focus on daily booking operations and managing products on the website. The ideal candidate has a strong understanding of the travel and tourism industry, excellent system-handling skills, and a focus on travel product innovation.

Key Responsibilities

Operations Management

• Plan and manage the end-to-end delivery of holiday packages, ensuring seamless customer experiences.
• Coordinate with suppliers, airlines/transport providers, and accommodation partners to secure optimal deals and quality services.
• Monitor and improve operational processes for efficiency and cost-effectiveness.
• Handle customer escalations and resolve issues promptly to maintain high satisfaction levels.
• Ensure compliance with legal and regulatory requirements applicable to the travel industry.
• Manage all bookings after sales close and provide post-sales customer support.

Product Development

• Design attractive holiday packages tailored to various customer segments — families, corporate clients, and luxury travelers.
• Conduct market research to identify customer preferences and emerging travel trends.
• Introduce innovative offerings to differentiate the company in a competitive market.
• Update all products on the website and maintain validity, cost, and other key content.

Qualifications & Skills

• Bachelor's degree in Tourism, Business Administration, or a related field (Master's degree preferred).
• Minimum 2+ years of proven experience in product and operations within the travel and tourism industry.
• Strong knowledge of international and domestic travel markets, destinations, and trends (GCC market exposure preferred).
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in travel software, CRM systems, and Microsoft Office Suite.
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines.

Additional Requirements

• Flexibility to work during weekends, holidays, or extended hours as required (aligned with Dubai/GCC business hours).
• Availability to travel for industry events, supplier meetings, or destination inspections, as needed.