High-Volume Order Fulfillment Specialist

Antal International L.L.C-FZ; Dubai; On-site; AED 71,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Visa assistance

Air ticket

Performance Bonus

Job summary

Antal International L.L.C-FZ in Dubai is seeking a Customer Service Executive to manage high-volume order processing within a fast-paced FMCG distribution environment. You will support order entry, coordinate with Sales, Warehouse, Supply Chain and Finance, and ensure timely deliveries across a diverse product portfolio.

The role operates on a rotation with two days off per week and shifts from 8am–5pm, 10am–7pm or 11am–8pm.

Qualifications

• Bachelor's degree or equivalent preferred.
• 2–3 years in customer service, sales coordination, order management or sales administration.
• Experience in Oil & Gas, oilfield equipment, industrial supplies, spare parts, lubricants, chemicals, FMCG distribution or B2B trading is preferred.
• Demonstrable experience handling customer orders, preferably in a high-volume environment.
• Experience coordinating with Sales, Warehouse, Logistics and Finance teams.
• Working knowledge of ERP systems such as SAP, Oracle, Microsoft Dynamics or similar platforms.
• Good working knowledge of Microsoft Excel, Word and Outlook.

Responsibilities

• Process customer orders and LPOs accurately in the ERP system.
• Manage end-to-end order processing, from entry and confirmation through dispatch, delivery and invoicing.
• Respond to customer and Sales team queries relating to pricing, product availability, order status and delivery schedules.
• Follow up on orders placed on hold and coordinate with Sales and Credit Control for timely resolution.
• Monitor order fulfilment and proactively communicate delivery delays or changes to customers.
• Arrange urgent deliveries and support recovery of potential lost sales through stock checks and delivery planning.
• Coordinate with Warehouse, Supply Chain and Logistics teams to ensure timely and accurate order fulfilment.
• Verify product availability and allocation to correct distribution centre or location.
• Support stock transfers, stock receipts, returns and other inventory-related transactions.

Skills

Customer service

Order processing

Cross-functional coordination

Attention to detail

Education

Bachelor's degree

Tools

SAP

Oracle

Microsoft Dynamics

Job description

Antal International L.L.C-FZ in Dubai is seeking a Customer Service Executive to manage high-volume order processing within a fast-paced FMCG distribution environment. You will support order entry, coordinate with Sales, Warehouse, Supply Chain and Finance, and ensure timely deliveries across a diverse product portfolio.

The role operates on a rotation with two days off per week and shifts from 8am–5pm, 10am–7pm or 11am–8pm.