Help Desk Technician

Smart Infinitech; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Smart Infinitech is seeking a first point of contact for client support requests across our 24/7 helpdesk. You will log and triage tickets, provide remote troubleshooting, escalate issues per SLA, and maintain clear communication with clients throughout the ticket lifecycle.

The ideal candidate has 1+ years in a help desk or customer support role, strong English communication, and a basic understanding of Windows and networking. Dubai-based role with a fast-paced support environment.

Qualifications

• 1+ years in a help desk or customer support role
• Clear written and verbal communication in English
• Basic understanding of Windows and networking

Responsibilities

• Log and triage incoming support tickets
• Provide remote troubleshooting and guidance
• Escalate unresolved issues per SLA
• Maintain client communication throughout ticket lifecycle

Job description

First point of contact for client support requests across our 24/7 helpdesk.

Responsibilities

• Log and triage incoming support tickets
• Provide remote troubleshooting and guidance
• Escalate unresolved issues per SLA
• Maintain client communication throughout ticket lifecycle

What we're looking for

• 1+ years in a help desk or customer support role
• Clear written and verbal communication in English
• Basic understanding of Windows and networking