Heartist Butler — Luxury Guest Experience Lead

Accor; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

Accor is seeking an experienced Butler/Guest Relations professional in Dubai to deliver personalized, luxury-level service to guests during their stay. You will welcome guests, assist with check-in/out, anticipate preferences, and coordinate with various hotel departments to fulfill requests.

A minimum of two years in a luxury 5-star setting is required, with fluent English and strong attention to detail. Join a global hospitality leader committed to responsible hospitality and guest

Qualifications

• Minimum 2 years of experience as a Butler, Guest Relations Agent, or in a similar guest-facing role within a luxury 5-star hotel.
• Previous experience in luxury hospitality, VIP guest services, or personalized guest assistance is preferred.
• Excellent communication and interpersonal skills with fluency in English; additional languages are an advantage.
• Strong knowledge of luxury service standards, guest etiquette, and cultural sensitivity.
• Excellent attention to detail with the ability to anticipate guest needs.

Responsibilities

• Provide personalized and attentive butler service to guests throughout their stay, ensuring comfort, privacy, and satisfaction.
• Welcome guests upon arrival, assist with check-in and check-out arrangements, and provide a warm and professional farewell.
• Anticipate guest preferences and requirements, ensuring a seamless and memorable guest experience.
• Assist guests with luggage handling, unpacking, packing, wardrobe arrangements, and other personalized services upon request.
• Coordinate with Housekeeping, Food & Beverage, Concierge, Front Office, and other departments to ensure guest requests are handled efficiently.
• Arrange and serve in-room dining, beverages, and special amenities in accordance with hotel service standards.
• Ensure guest rooms and suites are properly prepared, maintained, and presented to luxury hospitality standards.
• Assist with restaurant reservations, transportation arrangements, special occasions, and personalized guest experiences.
• Maintain accurate records of guest preferences, special requests, and service requirements to enhance future stays.
• Respond promptly and professionally to guest inquiries, concerns, and complaints, ensuring effective service recovery.

Skills

Communication skills

Interpersonal skills

English fluency

Cultural sensitivity

Attention to detail

Job description

Accor is seeking an experienced Butler/Guest Relations professional in Dubai to deliver personalized, luxury-level service to guests during their stay. You will welcome guests, assist with check-in/out, anticipate preferences, and coordinate with various hotel departments to fulfill requests.

A minimum of two years in a luxury 5-star setting is required, with fluent English and strong attention to detail. Join a global hospitality leader committed to responsible hospitality and guest