Butler - Club Millesime - Accor - Dubai, UAE

Accor Group; Dubai; On-site; AED 44,640 - 66,960; Full time

Benefits offered by this job

Opportunity for career growth

Work within a luxury environment

Multicultural workplace

Job summary

Accor Group in Dubai is seeking a Butler for Club Millesime who will deliver personalized luxury service and ensure exceptional guest experiences. The role encompasses duties such as providing attentive service, maintaining cleanliness, and handling guest inquiries with discretion.

Ideal candidates will have experience in luxury settings, possess strong communication skills, and exemplify service excellence. Join a dynamic, multicultural team committed to delivering premium guest service in a renowned hospitality environment.

Qualifications

• Previous experience in luxury hospitality or butler service preferred.
• Professional and service-oriented attitude is essential.
• Ability to work flexible shifts in a fast-paced environment.

Responsibilities

• Deliver personalized service to Club Millesime guests according to hotel standards.
• Maintain health and safety regulations at all times.
• Handle guest complaints and ensure satisfaction throughout their stay.
• Coordinate activities with the Club Millesime Lounge team and manage daily duties.

Skills

Strong communication skills

Attention to detail

Ability to anticipate guest needs

Organizational skills

Job description

Position Overview

Butler - Club Millesime - Accor - Dubai, UAE

Butler role in Dubai with Accor, delivering personalized luxury service for Club Millesime guests, ensuring exceptional guest experiences through attentive, discreet, and professional hospitality standards.

Country: UAE | City: Dubai | Industry: Hospitality | Function: Guest Services-Concierge | Salary: 4000-6000 monthly (Market estimated) | Gender: Any | Candidate Nationality: Any | Job Type: Full-time

Key Responsibilities

• Act as a hotel ambassador providing personalized service to all Club Millesime guests in line with hotel standards and procedures
• Maintain uncompromising levels of cleanliness and comply with Dubai municipality health and safety regulations
• Use appropriate materials, equipment, and supplies for butler operations and raise requisitions when required
• Apply proper telephone etiquette in line with Sofitel service standards
• Maintain close guest interaction within the Club Millesime lounge with a friendly, attentive, and professional approach
• Respect guest privacy and maintain strict confidentiality at all times
• Coordinate daily activities with the Club Millesime Lounge team and Butler Supervisor and provide cover when required
• Personally greet and escort guests, offering clear guidance and assistance
• Handle guest complaints professionally, ensuring resolution, satisfaction, and proper documentation
• Escalate serious matters to the Butler Supervisor, Assistant Manager, Director of Rooms, or Rooms Manager when approval or guidance is required
• Track VIP guests in-house and ensure consistent recognition and service delivery
• Review Club Millesime reservations in advance and prepare assigned rooms according to guest preferences and standards
• Welcome guests in-room with refreshments and assist with in-room check‑in processes
• Support guest needs on arrival including luggage unpacking, pressing, shoeshine, and bath preparation upon request
• Present room amenities, facilities, and Club Millesime services clearly to guests
• Provide ongoing personalized care throughout the guest stay, focusing on assigned sections
• Manage laundry, housekeeping requests, and ensure personalized room upkeep
• Assist with internet connectivity and perform concierge tasks including restaurant reservations and in‑room dining orders
• Handle food and beverage service duties according to Club Millesime concept and service timings
• Anticipate guest needs, follow up on requests, and coordinate with internal departments until satisfaction is achieved
• Prepare guest departures including express check‑out, packing assistance, and transportation arrangements
• Inspect rooms after departure and follow Lost and Found procedures
• Maintain and update the butlers' logbook and guest profiles with preferences
• Attend daily briefings, ensure proper shift handovers, and share service highlights with supervisors
• Collaborate proactively with all departments to ensure seamless guest experiences

Ideal Profile

• Previous experience in luxury hospitality, butler service, or guest services is preferred
• Strong communication skills with a professional and service-oriented attitude
• Ability to anticipate guest needs and deliver personalized service
• High attention to detail with strong organizational skills
• Ability to work flexible shifts in a fast-paced hotel environment
• Commitment to discretion, confidentiality, and service excellence

Why Join Us

• Work within a luxury hospitality environment focused on personalized guest experiences
• Opportunity to grow within a globally recognized hotel group
• Multicultural workplace with strong service culture
• Contribution to responsible hospitality and premium guest service standards

About the Company

Accor is a global hospitality group with a strong presence in Dubai, operating an extensive portfolio of luxury, premium, and lifestyle hotel brands. Known for service excellence, responsible hospitality, and employee development, Accor offers professionals the opportunity to build meaningful careers while delivering refined guest experiences across its international properties.