Luxury Resort Butler & Guest Experience Specialist

Accor; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Sofitel Dubai The Palm in Dubai is seeking a professional Butler to deliver exceptional, personalized service to our discerning guests in a luxury setting. You will anticipate guests’ needs, manage requests, coordinate with departments, and ensure flawless service throughout stays.

Flexibility to work weekends and holidays and the ability to maintain discretion are essential in this five-star environment. Fluent English is required, additional languages are a plus, and a polished appearance with

Qualifications

• Proven experience as a Butler or in a high-end hospitality role.
• Exceptional communication and interpersonal skills.
• Attention to detail with ability to anticipate guests' needs.
• Discretion and confidentiality in all guest interactions.
• Excellent time management and organizational abilities.

Responsibilities

• Anticipate and fulfill guests' needs with discretion and care.
• Coordinate with departments to ensure seamless service delivery.
• Prepare and serve meals, snacks, and beverages as required.
• Assist with event planning and private functions.
• Maintain guest suites and common areas in immaculate condition.
• Manage guest requests including packing, laundry, and personal shopping.
• Handle guest correspondence and schedules.
• Record guest preferences and special requirements.
• Collaborate with team members to create a luxurious guest experience.
• Adapt to changing situations and guest needs with professionalism.

Skills

Butler experience

Communication skills

Attention to detail

Discretion and confidentiality

Time management

Professional appearance

Multicultural teamwork

English fluency

Etiquette and luxury service

Flexibility with schedule

Problem solving

Computer skills

Job description

Sofitel Dubai The Palm in Dubai is seeking a professional Butler to deliver exceptional, personalized service to our discerning guests in a luxury setting. You will anticipate guests’ needs, manage requests, coordinate with departments, and ensure flawless service throughout stays.

Flexibility to work weekends and holidays and the ability to maintain discretion are essential in this five-star environment. Fluent English is required, additional languages are a plus, and a polished appearance with