Patient Administrator - Inpatient

Mediclinic International; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

Mediclinic Welcare Hospital in Dubai seeks a patient administrator to improve patient care by efficiently handling appointment scheduling, registration, and related administrative tasks. The role also manages medical insurance processing, billing, and cash up, while consistently delivering high-quality customer service in a busy healthcare environment.

Required: Grade 12; 2–3 years in customer service, preferably healthcare; strong MS Office, CRM knowledge, and familiarity with hospital

Qualifications

• Essential: 2–3 years in a customer services role, preferably healthcare.
• Desired: Experience in a contact centre or healthcare environment.
• Knowledge of medical insurance terminologies and processes.

Responsibilities

• Effectively manage patient appointment scheduling and registration.
• Effectively manage the medical insurance process and other related tasks.
• Oversee billing and cash up processes.
• Strive to meet customer service expectations and improve patient service quality.

Skills

Customer service

MS Office proficiency

CRM software

Hospital information systems

Knowledge of policies and emergency .

Medical insurance terminology

Medical terminology

Numerical literacy

Patient scheduling and registration

Education

Grade 12

Diploma or Bachelor’s in medical science/finance/accounting

Tools

CRM software

Hospital information systems

Job description

Mediclinic Welcare Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.

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