Healthcare Assistant

Zohorecruit; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Metabolic in Dubai, United Arab Emirates is seeking a Healthcare Assistant to provide essential administrative and clerical support for our diabetes care clinic. You will manage patient interactions, coordinate appointments, maintain medical records, and support the healthcare team in delivering patient-centered care.

The role requires a diploma or degree in healthcare administration and at least two years of experience, with strong communication, organization, and teamwork skills.

Qualifications

• Diploma or degree in healthcare administration, medical assisting, or related field.
• Certification in medical administration is an advantage.
• Minimum 2 years of experience in a similar healthcare role.
• Familiarity with medical terminology and clinic workflows.

Responsibilities

• Schedule, confirm, and manage patient appointments efficiently.
• Assist physicians and healthcare staff with administrative tasks.
• Manage clinic correspondence, including emails, memos, and mail distribution.
• Coordinate with laboratory, pharmacy, and imaging to streamline patient services.
• Support infection control and UAE healthcare regulations.

Skills

Excellent communication

Strong organizational skills

Multitasking ability

Interpersonal skills

Education

Diploma or degree in healthcare administration

Tools

EMR/EHR software

Job description

Dubai, United Arab Emirates | Posted on 10/05/2026

Metabolic is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables, loT devices, machine learning, and artificial intelligence to empower our clinicians and provide personalized and data-driven coaching to our patients.

Job Summary:

The Healthcare Assistant at Metabolic will provide essential administrative and clerical support to ensure the smooth and efficient operation of the clinic. The role involves managing patient interactions, coordinating appointments, maintaining medical records, and supporting the healthcare team in delivering exceptional patient-centered care.

Key Responsibilities:

Patient Coordination and Communication:

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling.
  
• Address patient inquiries in person, via phone, or email, providing accurate and timely information.
  

Administrative Support:

• Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports.
  
• Manage clinic correspondence, including emails, memos, and mail distribution.
  
• Ensure the availability and proper functioning of office supplies and equipment.
  

Operational Support:

• Monitor the clinic’s daily schedule and ensure effective time management for appointments.
  
• Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services.
  
• Assist in organizing staff meetings, training sessions, and other clinic events.
  

Quality Assurance and Compliance:

• Adhere to all clinic policies, protocols, and UAE healthcare regulations.
  
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.
  

Arrangement of medical records team

Understands, follows and supports all hospital infection control

Requirements

Education and Certification:

• Diploma or degree in healthcare administration, medical assisting, or a related field.
  
• Certification in medical administration is an advantage.
  

Experience:

• Minimum 2 years of experience in a similar role, preferably in a healthcare setting.
  
• Familiarity with medical terminology and clinic workflows.
  

Technical Skills:

• Familiarity in using healthcare management systems, such as EMR/EHR software.
  

Soft Skills:

• Excellent communication and interpersonal skills to interact effectively with patients and staff.
  
• Strong organizational abilities with keen attention to detail.
  
• Ability to multitask and remain calm under pressure in a fast-paced environment.
  

Key Performance Indicators (KPIs):

• Patient satisfaction scores related to administrative services.
  
• Accuracy and timeliness of appointment scheduling and medical record updates.
  
• Compliance with clinic policies and healthcare regulations.
  
• Effective coordination with healthcare staff and other departments.