Patient Affairs Specialist

Zohorecruit; Dubai; On-site; AED 54,000 - 90,000; Full time

Job summary

Metabolic is seeking a Patient Affairs Specialist in Dubai to serve as the first contact for patients, handling registration, documentation, and inquiries. You will coordinate with clinical, pharmacy, and billing teams to ensure a seamless patient journey in a high-standard healthcare setting.

Ideal candidates have UAE experience in front desk/patient affairs, strong English communication, and proficiency with MS Office and CRM systems to maintain accurate records and support patient-centered

Qualifications

• Bachelor’s degree (preferred) in Healthcare Administration, Business, or related field.
• Minimum UAE experience 2 years in front desk, patient affairs, or healthcare customer service.
• Strong knowledge of healthcare insurance processes and DHA standards.
• Excellent verbal and written English; Arabic a plus.
• Proficiency in MS Office and healthcare CRM systems.

Responsibilities

• Welcome patients warmly and provide a professional, courteous first impression.
• Register new patients and update existing patient records in the system accurately.
• Verify insurance details, eligibility, and collect necessary documents.
• Manage appointment bookings, confirmations, and follow-ups.
• Coordinate with clinical teams, pharmacy, and billing to ensure smooth service delivery.

Skills

Front desk ops

Customer service

Communication skills

Multilingual support

Professional demeanor

Education

Bachelor's or diploma in Healthcare Admin

Tools

MS Office

CRM systems

Healthcare management software

Job description

Dubai, United Arab Emirates | Posted on 10/05/2026

Metabolic is a pioneering healthcare facility dedicated to redefining diabetes management through cutting-edge technology, AI-driven care, and a patient-centric approach.

Job Summary:

The Patient Affairs Specialist serves as the first point of contact for patients at metabolic, ensuring an exceptional experience from registration through to checkout. This role combines patient-facing responsibilities with administrative and coordination tasks to ensure seamless operations and outstanding service delivery in line with Glucare’s values and patient-centered approach.

Key Responsibilities:

• Welcome patients warmly and provide a professional, courteous first impression.
• Register new patients and update existing patient records in the system accurately.
• Verify insurance details, eligibility, and collect necessary documents.
• Manage appointment bookings, confirmations, and follow-ups.

2. Patient Experience & Communication:

• Address patient inquiries in person, over the phone, and via email with professionalism and empathy.
• Guide patients through the clinic process (consultations, diagnostics, pharmacy, billing).
• Handle patient complaints or concerns effectively, escalating where required.
• Support multilingual communication and maintain cultural sensitivity in interactions.

3. Administrative & Operational Support:

• Manage daily front desk operations including patient flow and scheduling.
• Ensure proper handling of patient information in compliance with DHA regulations and data privacy policies.
• Coordinate with clinical teams, pharmacy, and billing departments to ensure smooth service delivery.
• Maintain front desk organization, appearance, and readiness at all times.

Team & Organizational Contribution

• Support initiatives to improve patient engagement and satisfaction.
• Participate in training programs and staff meetings as required.
• Assist in quality improvement and accreditation processes.
• Understands, follows and supports all hospital infection control programs to ensure patient and staff safety.

Requirements

Qualifications & Experience:

• Bachelor’s degree (preferred) or diploma in Healthcare Administration, Business, or related field.
• Prior UAE experience (minimum 2 years) in front desk, patient affairs, or customer service in a healthcare setting.
• Strong knowledge of healthcare insurance processes and DHA standards.
• Excellent verbal and written communication skills in English (Arabic is an advantage).
• Proficiency in MS Office and healthcare management/CRM systems.
• Patient-focused with a strong commitment to service excellence.
• Professional demeanor and grooming in line with healthcare standards.
• Strong organizational and multitasking skills.
• Ability to handle stressful situations with patience and empathy.
• Team player with a proactive and solution-oriented approach.