Clinic Support Assistant-Al Ain

NMC GROUP SERVICES.; Al Ain; On-site; AED 52,000 - 88,000; Full time

Job summary

NMC GROUP SERVICES in the United Arab Emirates is seeking a healthcare support professional to prepare clinical spaces, assist licensed clinicians, and manage patient flow. You will help with mobility, hygiene, and record keeping while ensuring sterile equipment and supplies are ready for procedures.

The role requires strong communication, organizational skills, and adherence to safety and infection control policies.

Qualifications

• High school diploma or equivalent; additional certification may be required.
• Knowledge of basic clinical procedures and healthcare practices.
• Ability to use medical equipment and follow safety protocols.
• Strong communication skills for interacting with patients and staff.
• Organizational skills for managing records and scheduling.
• Attention to detail and ability to follow clinical instructions.
• Basic IT skills for handling medical software and patient databases.
• Physical stamina for assisting with patient care.

Responsibilities

• Prepare and organize clinical areas including waiting areas.
• Provide non-interventional assistance to licensed professionals during examinations and procedures.
• Assist with patient care tasks such as mobility, bed making, and personal hygiene.
• Ensure medical equipment is sterilized and ready for use.
• Manage patient records with confidentiality.
• Schedule patient appointments and handle admissions/discharges.
• Monitor inventory of medical supplies.
• Provide emotional support and clear communication to patients and families.
• Adhere to safety, infection control, and regulatory policies.
• Escalate issues using incident reporting system.

Skills

Basic clinical procedures

Medical equipment handling

Communication skills

Organizational skills

Attention to detail

Basic IT skills

Education

High school diploma or equivalent

Job description

Prepare and organize clinical areas inclusive of waiting areas for patient presence consultations and procedures Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments e g chaperoning consumable room preparation and turn around When trained and competent perform basic patient care tasks such as helping with mobility bed making and personal hygiene all at the instruction and supervision nbsp of the licensed healthcare professional When trained and competent ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy Manage patient records updating information and ensuring confidentiality and data protection Schedule patient appointments and handle admissions discharges inclusive of follow up discharge phone callsMonitor inventory of medical supplies and restock as needed Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional Adhere to all safety health and infection control procedures Speak up if something isn t right Maintain awareness of and comply with the NMC Policies and ProceduresParticipate in all activities related to DOH DHA MOH MOHAP and NMC Quality Improvement when requiredUnderstand Uphold the regulatory and accreditation standards and which of them apply to their daily working practiceSupport in the escort of patients within and between departmentsTransport patient specimens in accordance to NMC Policy Strictly adhere to the regulator Scope of Practice Escalate and raise concerns using the incident reporting system Infection Prevention and Control IPC nbsp IPC is everyone s responsibility All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times thus reducing the risk of infection in patients staff and visitors The strictest hand hygiene compliance encompassing 5 moments of hand hygiene bare below the elbows and environmental care will be expected of all staff including the post holder at all times Occupational Safety and Health Management Systems OSHMS Responsibilities General Responsibilities Comply with OSHMS instructions policies and safe working proceduresUse of appropriate personal protective equipment and safety systems Be familiar with emergency and evacuation proceduresNot wilfully or recklessly endanger anyone s health and safetyAssist with the preparation of risk assessmentsReport OSH Hazards incidents Near misses and issuesReduce Reuse Recycling of waste as much as possibleAttend all OSH Trainings awareness programs and mock drills Participates in the OSHMS audits inspections ensuring standards are maintained u nbsp u u Abu Dhabi Healthcare Information and Cyber Security ADHICS Responsibilities Adhere to information systems policies and procedures as the Health Care Organization requires Ensure that documentation in the health record reflects accuracy integrity and authenticity Follow security and privacy policies and procedures when using networks including intranet and Internet Follow confidentiality and security measures to protect electronic health information Maintain data integrity and validity within an information system Report any possible breaches of confidentiality in accordance with organizational policies Apply departmental and organizational data and information system security policiesUse basic word processing spreadsheet and desktop presentation applications as applicable to your work Demonstrate proficiency in the Windows operating environment Demonstrate use of email addressing forwarding attachments netiquette u nbsp u u Business Continuity Management Responsibilities General Responsibilities Achieving an adequate level of general awareness regarding business continuity Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated Participating actively in the business continuity programme when requiredEnsuring information governance standards continue to be applied to data and information during an incident Education and Certification High school diploma or equivalent (some employers may require additional certification or training)

Education and Certification

High school diploma or equivalent (some employers may require additional certification or training)

Knowledge and Skills

Knowledge of basic clinical procedures and healthcare practices. Ability to use medical equipment and understand safety protocols. Strong communication skills for interacting with patients, families, and healthcare staff. Organizational skills for managing records and scheduling appointments. Attention to detail and the ability to follow clinical instructions accurately. Basic IT skills for handling medical software and patient databases. Physical stamina for assisting with patient care and clinical tasks.

Experience

1 year experience in relevant role of healthcare experience in UAE will be an advantage