Head Waiter/Waitress

The Arts Club; Dubai; On-site; AED 44,640 - 78,120; Full time

Job summary

The Arts Club Dubai is located in the heart of DIFC and offers a premium hospitality experience on four floors. This role involves taking orders, delivering dishes, and maintaining an exceptional guest experience with a focus on high service standards.

Ideal candidates bring at least 2 years in luxury hospitality, fluent English, and strong organisational skills. You will manage staff during service, handle guest feedback, and ensure a clean, well-presented outlet throughout opening hours.

Qualifications

• Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurant.
• Excellent level of English, written and spoken.
• Knowledge of Food and Beverage applications.
• Have strong organisational and time management skills with a high degree of flexibility.
• Excellent team management, communication and listening skills.
• Demonstrate integrity in all dealings and maintain high level of confidentiality.
• Ability to work long shifts and stand for the extended period of time.

Responsibilities

• Take orders and deliver food dishes following the department Standard Operating Procedures
• Promote sales and build up good relationship with members and guests, and ensure a positive and lasting guest experience by obtaining direct feedback
• Provide coaching and motivation to team members in all aspects during service, and ensure all guests receive the best possible level of service, care and knowledge
• Handle requests, enquiries and complaints in a professional and courteous manner
• Liaise with the kitchen regarding all food related issues, and with reception team on all guest related information, preferences and return time
• Ensure that all crockery, cutlery and any other objects and equipment needed for service are prepared and available
• Ensure that the outlet is clean and presentable throughout the opening times
• Monitor the daily checklist and ensure all opening and closing duties are completed

Skills

English proficiency

Team management

Communication

Time management

Job description

About Us

The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.

It is the first international outpost of the celebrated and historical private members’ club, established in 1863 in Mayfair, London. The Club’s membership is a growing community of like‑minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield.

A lifestyle for our members.

The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.

What Will You Do

• Take orders and deliver food dishes following the department Standard Operating Procedures
• Promote sales and build up good relationship with members and guests, and ensure a positive and lasting guest experience by obtaining direct feedback
• Provide coaching and motivation to team members in all aspects during service, and ensure all guests receive the best possible level of service, care and knowledge
• Handle requests, enquiries and complaints in a professional and courteous manner
• Liaise with the kitchen regarding all food related issues, and with reception team on all guest related information, preferences and return time
• Ensure that all crockery, cutlery and any other objects and equipment needed for service are prepared and available
• Ensure that the outlet is clean and presentable throughout the opening times
• Monitor the daily checklist and ensure all opening and closing duties are completed

What We Are Looking For

• Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurant
• Excellent level of English, written and spoken
• Knowledge of Food and Beverage applications
• Have strong organisational and time management skills with a high degree of flexibility
• Excellent team management, communication and listening skills
• Demonstrate integrity in all dealings and maintain high level of confidentiality
• Ability to work long shifts and stand for the extended period of time

The Benefits

The Arts Club Dubai is offering a competitive and attractive remuneration and benefits package.