Head Waiter - Luxury Service Lead

Accor; Abu Dhabi; On-site; AED 90,000 - 180,000; Full time

Job summary

Accor is seeking a Heartist Captain Waiter to deliver warm, elegant, and professional service in our luxury dining settings in Abu Dhabi. You will lead service, supervise junior staff, and ensure VIP guests enjoy personalized experiences with impeccable grooming and hospitality standards.

Join a team that values responsible hospitality and flawless guest care, coordinating seamlessly with kitchen and front-of-house to maintain the highest levels of service excellence.

Qualifications

• Minimum 3–5 years in upscale dining, luxury hotels, or fine dining.
• Captain Waiter or senior waiter experience preferred.
• Strong knowledge of fine-dining service standards and etiquette.
• Excellent food, wine, and beverage knowledge.
• Experience supervising junior service staff.
• Fluent English; other languages are a plus.
• Ability to work under pressure with exceptional service.

Responsibilities

• Welcome and attend to guests with warmth and professionalism.
• Build connections while maintaining discretion and formality.
• Anticipate guest preferences and provide personalized recommendations.
• Ensure attentive, seamless service throughout dining experience.
• Handle guest requests, feedback, and complaints promptly.
• Recognize VIP guests and special occasions.
• Maintain luxury hospitality standards and guest satisfaction.
• Coordinate front-of-house with kitchen and supervise service team.

Skills

Customer service

Team leadership

Fine-dining etiquette

Wine knowledge

English fluency

Communication

Professional appearance

Job description

Accor is seeking a Heartist Captain Waiter to deliver warm, elegant, and professional service in our luxury dining settings in Abu Dhabi. You will lead service, supervise junior staff, and ensure VIP guests enjoy personalized experiences with impeccable grooming and hospitality standards.

Join a team that values responsible hospitality and flawless guest care, coordinating seamlessly with kitchen and front-of-house to maintain the highest levels of service excellence.