Captain Waiter

Accor; Abu Dhabi; On-site; AED 90,000 - 180,000; Full time

Job summary

Accor is seeking a Heartist Captain Waiter to deliver warm, elegant, and professional service in our luxury dining settings in Abu Dhabi. You will lead service, supervise junior staff, and ensure VIP guests enjoy personalized experiences with impeccable grooming and hospitality standards.

Join a team that values responsible hospitality and flawless guest care, coordinating seamlessly with kitchen and front-of-house to maintain the highest levels of service excellence.

Qualifications

• Minimum 3–5 years in upscale dining, luxury hotels, or fine dining.
• Captain Waiter or senior waiter experience preferred.
• Strong knowledge of fine-dining service standards and etiquette.
• Excellent food, wine, and beverage knowledge.
• Experience supervising junior service staff.
• Fluent English; other languages are a plus.
• Ability to work under pressure with exceptional service.

Responsibilities

• Welcome and attend to guests with warmth and professionalism.
• Build connections while maintaining discretion and formality.
• Anticipate guest preferences and provide personalized recommendations.
• Ensure attentive, seamless service throughout dining experience.
• Handle guest requests, feedback, and complaints promptly.
• Recognize VIP guests and special occasions.
• Maintain luxury hospitality standards and guest satisfaction.
• Coordinate front-of-house with kitchen and supervise service team.

Skills

Customer service

Team leadership

Fine-dining etiquette

Wine knowledge

English fluency

Communication

Professional appearance

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Welcome and attend to guests with warmth, elegance, and professionalism.

Build personal connections with guests while maintaining discretion and appropriate formality.

Anticipate guest preferences and needs, providing personalized recommendations.

Ensure guests receive attentive, seamless, and well‑paced service throughout their dining experience.

Handle guest requests, feedback, and complaints promptly and professionally.

Recognize VIP guests, regular customers, special occasions, and individual preferences.

Maintain the highest standards of luxury hospitality and guest satisfaction.

Supervise and coordinate Commis Waiters and other assigned service team members.

Delegate duties effectively and ensure all team members understand their responsibilities.

Brief the team before each service, communicating reservations, VIP guests, special requests, and menu changes.

Monitor team performance and provide coaching and on‑the‑job training.

Lead by example, maintaining high standards of grooming, punctuality, discipline, and professionalism.

Ensure smooth communication between the front‑of‑house and kitchen teams.

Qualifications

Minimum 3–5 years of experience in upscale restaurants, luxury hotels, or fine‑dining establishments.

Previous experience in a Captain Waiter, Chef de Rang, or senior waiter position is preferred.

Strong understanding of fine‑dining service standards and etiquette.

Excellent food, wine, and beverage knowledge.

Experience supervising and guiding junior service staff.

Excellent communication and interpersonal skills.

Fluent English; additional languages are an advantage.

Ability to work under pressure while maintaining exceptional service standards.

Professional appearance, excellent grooming, and a strong hospitality mindset.