Luxury F&B Captain — Lead Service & Guest Experience

IHG Hotels & Resorts; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Room discounts

Training programs

Job summary

InterContinental Residences Abu Dhabi, part of IHG Hotels & Resorts, is seeking a confident F&B Captain to oversee daily service in our Mediterranean brasserie. Lead the dining team, welcome guests, coordinate reservations, and ensure flawless service in a refined setting.

You'll maintain menu knowledge, guide staff, monitor guest satisfaction, and work closely with kitchen and bar to deliver memorable experiences while upholding hygiene and service standards across shifts.

Qualifications

• Previous experience as F&B Captain or in a supervisory role in luxury/hospitality environments.
• Strong knowledge of restaurant operations, food & beverage service and guest relations.
• Good understanding of Mediterranean cuisine and ability to explain menu items.

Responsibilities

• Supervise daily restaurant service ensuring smooth operations and adherence to standards.
• Lead and support F&B Attendants, allocating duties and guiding service.
• Welcome guests professionally and provide a warm, personalized dining experience.
• Coordinate table allocation, reservations, and service flow for efficient seating and timely service.
• Ensure accurate, prompt service of food and beverages with high presentation standards.
• Maintain menu knowledge and assist guests with dietary needs and special requests.
• Monitor guest satisfaction and address feedback promptly and professionally.
• Conduct pre-service briefings to communicate specials, VIP arrivals, and priorities.
• Coordinate with kitchen, bar, and other departments to ensure seamless service delivery.
• Ensure cleanliness and organization of tables, stations, and restaurant areas.
• Monitor availability of service equipment, tableware, and supplies.
• Ensure compliance with food safety, hygiene, and health & safety procedures.
• Support upselling initiatives and promote offerings to drive revenue.

Skills

Leadership

Guest relations

Communication

Staff management

Problem solving

Job description

InterContinental Residences Abu Dhabi, part of IHG Hotels & Resorts, is seeking a confident F&B Captain to oversee daily service in our Mediterranean brasserie. Lead the dining team, welcome guests, coordinate reservations, and ensure flawless service in a refined setting.

You'll maintain menu knowledge, guide staff, monitor guest satisfaction, and work closely with kitchen and bar to deliver memorable experiences while upholding hygiene and service standards across shifts.