Head Waiter Head Waitress

Novotel & ibis Balikpapan; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Novotel & ibis Balikpapan in Dubai is seeking a Restaurant Supervisor to ensure smooth day-to-day operations, support leadership in achieving high guest satisfaction and guide servers to deliver premium service. The role requires hands-on supervision, cost awareness, and strong guest relations.

You will collaborate with the Head Chef and Reception to maintain service standards, collect guest feedback, and report daily activities while fostering teamwork and a guest-first culture throughout

Qualifications

• Minimum 2 years management experience in Restaurants and Bars.
• 1–2 years in a public contact position preferably in an upscale or lifestyle brand hotel.
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious friendly and fun demeanor
• Ability to multitask in a fast paced environment with high attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork

Responsibilities

• Ensure day to day operation is smooth in the restaurant.
• Assist leadership team in achieving high guest satisfaction.
• Guide and lead the server in the restaurant.
• Perform duties of supervisor on a regular basis.
• Maximize sales potential and encourage up selling to maximize rates.
• Ensure cash floats are secured at all times.
• Work within budgeted costs.
• Minimize abuse of operating equipment.
• Complete requisitions for supplies and ensure delivery and accounting.
• Minimize overtime usage.
• Ensure sufficient operating equipment at all times.
• Record all voids and report payment discrepancies to Restaurant Manager.
• Follow procedures when handling cash, cards and cheques.
• Address guest complaints and report to Manager.
• Liaise with colleagues over guest requirements.
• Handover at shift end and start.
• Liaise with Head Chef and Reception regularly.
• Glean guest feedback continually.
• Create and maintain rapport with regular guests.
• Maintain high customer profile and handle guest comments promptly with thorough follow-through.
• Familiarize with guest needs to ensure efficient service.
• Maintain quality and consistency in food, beverage, service and cleanliness.
• Be results driven and accountable.
• Undertake regular inspections to protect company assets.
• Ensure the business is seen as a respected community member by local influencers.
• Carry out other duties within scope of the job as requested.

Skills

Management experience

Customer service

English communication

Multitasking

Teamwork

Tools

POS systems

Job description

• Ensure the day to day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the server in the restaurant
• Perform the duties of supervisor on regular basis
• Maximize sales potential and encourage up selling in order to maximize rates.
• Ensure cash floats are secured at all times.
• To work within budgeted costs
• To minimize abuse of operating equipment
• To ensure that requisitions for supplies are completed delivered and accounted for.
• To minimize the use of overtime
• To ensure that there is enough operating equipment at all times.
• To record all voids and report any payment discrepancies to Restaurant Manager.
• To follow Company procedures when handling cash credit cards and cheques.
• To see guests concerning all complaints and report all complaints to Manager.
• To liaise with colleagues over guests requirements and needs.
• To ensure handover at shift end and beginning.
• To liaise with Head Chef on a regular basis.
• To liaise with Reception on a regulars basis.
• To gain customer feedback at all times.
• To complete a full report of the days events in the Management Report Book.
• Create and maintain a personal and respectful rapport with regular guests.
• Maintain a high customer profile and handle promptly and courteously all guest comments questions complaints requests and enquiries taking the necessary action steps and ensuring thorough follow-through.
• Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
• Fanatical focus on quality and consistency in all areas food and beverage quality guest service cleanliness etc.
• To be results driven and totally accountable.
• Undertake regular inspections to ensure that the companys assets are well maintained and protected.
• Ensure that the business is seen as a respected important member of the community by local influencers.
• Carry out any other duties as are within the scope spirit and purpose of the job as requested.

Qualifications:

• Minimum 2 (two) years management experience in Restaurants and Bars.
• One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious friendly and fun demeanor
• Ability to multitask work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work:

No

Employment Type:

Full-time