Head Waiter

Cipriani Restaurant DIFC; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

247 Media Limited is seeking a dynamic Head Waiter/Head Waitress to lead a team in delivering top-quality food and beverage service. You will coordinate with kitchen, stewarding and cashiers to ensure smooth operations and guest satisfaction in a fast-paced, multicultural hotel setting.

The ideal candidate holds a hospitality qualification, fluent English, and hands-on leadership experience, with familiarity of Micros POS.

Qualifications

• Diploma/degree in hospitality field with up to two years' experience.
• Fluency in both written and spoken English.
• Familiarity with Micros POS and related hospitality software.

Responsibilities

• Work with Kitchen and Stewarding and outlet cashiers to ensure smooth operation.
• Conduct regular training sessions for assigned team per SOPs.
• Monitor duty schedules for the respective team.
• Ensure proper appearance and grooming of assigned employees.
• Set up the outlet according to meal settings and opening hours.
• Welcome guests and seat them via the hostess when required.
• Maintain a professional and friendly relationship with patrons to ensure their well‑being.
• Be familiar with the outlet menu, promotions, and hotel context.
• Contribute to meet and maximize the monthly revenue budget for the outlet.

Skills

Customer service

Leadership

Teamwork

Communication

Adaptability

Hospitality knowledge

Education

Diploma/degree in hospitality

Tools

Micros POS

Job description

Job Description

We are currently looking for dynamic, and self-motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth-running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlet menu, promotional activities and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results