Lead Head Waiter: Elevate Guest Experience & Leadership

247 Media Limited; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

247 Media Limited is seeking a dynamic Head Waiter/Head Waitress to lead a team in delivering top-quality food and beverage service. You will coordinate with kitchen, stewarding and cashiers to ensure smooth operations and guest satisfaction in a fast-paced, multicultural hotel setting.

The ideal candidate holds a hospitality qualification, fluent English, and hands-on leadership experience, with familiarity of Micros POS.

Qualifications

• Diploma/degree in hospitality field with up to two years' experience.
• Fluency in both written and spoken English.
• Familiarity with Micros POS and related hospitality software.

Responsibilities

• Work with Kitchen and Stewarding and outlet cashiers to ensure smooth operation.
• Conduct regular training sessions for assigned team per SOPs.
• Monitor duty schedules for the respective team.
• Ensure proper appearance and grooming of assigned employees.
• Set up the outlet according to meal settings and opening hours.
• Welcome guests and seat them via the hostess when required.
• Maintain a professional and friendly relationship with patrons to ensure their well‑being.
• Be familiar with the outlet menu, promotions, and hotel context.
• Contribute to meet and maximize the monthly revenue budget for the outlet.

Skills

Customer service

Leadership

Teamwork

Communication

Adaptability

Hospitality knowledge

Education

Diploma/degree in hospitality

Tools

Micros POS

Job description

247 Media Limited is seeking a dynamic Head Waiter/Head Waitress to lead a team in delivering top-quality food and beverage service. You will coordinate with kitchen, stewarding and cashiers to ensure smooth operations and guest satisfaction in a fast-paced, multicultural hotel setting.

The ideal candidate holds a hospitality qualification, fluent English, and hands-on leadership experience, with familiarity of Micros POS.