Waiter / Waitress

Rotana Hotels; Abu Dhabi; On-site; AED 35,000 - 55,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking dynamic and self-motivated Food & Beverage professionals for the role of Waiter/Waitress. You will provide professional service to guests, greet and seat them, and ensure a memorable dining experience by offering informed menu guidance and discreet, personalized service.

The role emphasizes maintaining hygiene, managing mise-en-scene, and using upselling techniques to exceed guest expectations and increase revenue.

Qualifications

• Hotel F&B experience preferred.
• Excellent guest service and communication skills.
• Ability to upsell menu items and enhance guest experience.

Responsibilities

• Perform all tasks to service food and beverage according to the hotel's standards.
• Greet and seat customers and serve them in a professional, discreet and personalized way.
• Acquire knowledge of the menu to assist and advise guests.
• Consistently monitor quality of food & beverages being served.
• Attend to customer complaints and queries satisfactorily.
• Maintain hygiene and cleanliness standards in the outlet and upkeep of service equipment.
• Prepare, organize and manage mise-en-place before, during and after service.
• Minimize wastage, breakage and spoilage.
• Actively use up selling techniques to exceed guest expectations and increase revenue.

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue