Host / Hostess

Khalidiya Palace Rayhaan; Abu Dhabi; On-site; AED 40,000 - 65,000; Full time

Job summary

Khalidiya Palace Rayhaan is seeking a dynamic Host/Hostess in Abu Dhabi to warmly welcome guests and provide professional service in a hotel outlet. You will manage reservations, guide guests to tables, and maintain a polished, guest-centered approach throughout service hours.

The ideal candidate holds a hospitality diploma/degree, speaks excellent English, and may benefit from knowing additional languages. A courteous appearance and strong interpersonal skills are essential.

Qualifications

• Diploma or degree in hospitality is preferred.
• Strong command of English, both spoken and written.
• Multiple language ability is an added advantage.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests to the outlet and guide them to tables, serving as main contact.
• Take reservations, manage the book, and answer calls impeccably.
• Set up the outlet before business hours with the service team.
• Coordinate with service team for reservations or blocking tables.
• Monitor cleanliness and maintenance of the outlet and entrance area.
• Ensure guest well-being with discreet yet attentive contact.
• Know menus and promotions to recommend upon guest request.
• Assist in setting up the outlet's database.
• Ensure guest satisfaction upon departure.

Skills

Customer focus

Teamwork

Interpersonal skills

Education

Diploma / degree in hospitality

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests satisfaction upon their departure

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge & Competencies

The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Teamwork