Head Valet: Lead VIP Arrivals & Premium Guest Service

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

AccorHotels Middle East is seeking a Head Valet for Pullman Dubai JLT, responsible for leading a high-energy team delivering upscale arrivals and departures. The role combines operational precision, team leadership, and a guest-centric service approach to reflect premium standards.

You will oversee parking flow, vehicle handling, and safety, while maintaining brand ambassador duties and collaborating with Security.

Qualifications

• Experience in valet supervision in a 4- or 5-star hotel environment.
• Fluent in English; additional languages (Arabic, Russian, or French) are advantageous.
• A valid UAE manual & automatic driving license with an impeccable driving record.
• Stand for long periods and work outdoors; able to operate in varying weather conditions.

Responsibilities

• Lead and mentor the valet team; manage grooming standards and service protocols.
• Oversee traffic flow at hotel entrance; ensure safe handling and retrieval of vehicles.
• Coordinate shift rotas and brief VIP arrivals and events; monitor valet parking logs and security.
• Provide warm hospitality and resolve guest or vehicle concerns with diplomacy and urgency.

Skills

Leadership

Guest service

English communication

Physical stamina

Tech-savvy

Tools

Opera PMS

Valet software

Job description

AccorHotels Middle East is seeking a Head Valet for Pullman Dubai JLT, responsible for leading a high-energy team delivering upscale arrivals and departures. The role combines operational precision, team leadership, and a guest-centric service approach to reflect premium standards.

You will oversee parking flow, vehicle handling, and safety, while maintaining brand ambassador duties and collaborating with Security.