Head Valet: Lead a Premium Guest Parking Team

Accor; Dubai; Sur place; AED 89 000 - 134 000; Plein temps

Résumé du poste

Accor seeks a Head Valet for Pullman Dubai JLT to lead a high-energy team delivering upscale arrivals and departures. You will manage operations, ensure vehicle safety, and act as a brand ambassador for Pullman’s premium standards.

You will coordinate shifts, monitor inventory and fees, and provide a warm, proactive guest experience while upholding our values and guest-centric philosophy.

Qualifications

• Minimum 2–3 years in a valet or concierge supervisory role in a 4–5 star hotel.
• Valid UAE driving licenses (manual & automatic) with clean driving record.
• Fluent English; additional languages (Arabic, Russian or French) are a plus.
• Ability to stand long hours and work outdoors in varied weather.

Responsabilités

• Lead and mentor the valet team; ensure grooming and service protocols.
• Coordinate shifts, manage peak hours, and brief staff on VIP arrivals.
• Oversee entry traffic flow, parking, and vehicle retrieval with accuracy.
• Maintain parking logs, key security, and incident reporting; liaise with Security.
• Deliver warm guest greetings and handle complaints with diplomacy.

Connaissances

Team leadership

Guest service

Operations management

Communication

Tech savvy

Stamina

Outils

Opera

Valet software

Description du poste

Accor seeks a Head Valet for Pullman Dubai JLT to lead a high-energy team delivering upscale arrivals and departures. You will manage operations, ensure vehicle safety, and act as a brand ambassador for Pullman’s premium standards.

You will coordinate shifts, monitor inventory and fees, and provide a warm, proactive guest experience while upholding our values and guest-centric philosophy.