Head Valet & Guest Experience Leader

Accorhotel; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Accor, inviting guests to experience Pullman Dubai JLT, seeks a Head Valet to lead a high-energy team delivering seamless upscale arrivals and departures. You will drive operational excellence, guest-centric service, and brand standards in a premium hotel setting.

Based at Pullman Dubai JLT, you will coordinate shifts, ensure safe vehicle handling, and act as a brand ambassador upholding Our World is Your Playground.

Qualifications

• Minimum 23 years of experience in a valet or concierge supervisory role within a 4- or 5-star hotel environment.
• A valid UAE Manual & Automatic driving license is mandatory with an impeccable driving record.
• Fluent in English; additional languages (Arabic, Russian or French) are advantageous.
• Ability to stand long hours and work outdoors in varying weather conditions.
• Familiarity with property management systems (like Opera) and valet tracking software.

Responsibilities

• Lead valet team and enforce grooming standards and service protocols.
• Coordinate shift rotas and manage peak-hour deployment to minimize guest wait times.
• Oversee the safe handling, parking and retrieval of guest vehicles.
• Manage valet parking log, keys, security systems and damage inspection reports with accuracy.
• Collaborate with Security to maintain driveway safety and surveillance.
• Provide a warm, proactive welcome and address guest needs and concerns.

Skills

Leadership

Guest service

Communication

Team management

English fluency

Multilingual advantage

Tools

Opera PMS

Valet tracking software

Job description

Accor, inviting guests to experience Pullman Dubai JLT, seeks a Head Valet to lead a high-energy team delivering seamless upscale arrivals and departures. You will drive operational excellence, guest-centric service, and brand standards in a premium hotel setting.

Based at Pullman Dubai JLT, you will coordinate shifts, ensure safe vehicle handling, and act as a brand ambassador upholding Our World is Your Playground.