Head Valet

PULLMAN; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Pullman Dubai JLT is seeking a Head Valet to lead a high-energy team delivering seamless upscale arrivals and departures. You will ensure every vehicle and guest interaction reflects the premium standards of the Pullman brand.

You will supervise the valet team, coordinate shift rotas, manage VIP arrivals and maintain vehicle logs, with a focus on guest satisfaction and brand ambassador duties. Fluency in English is required; additional languages such as Arabic, Russian or French are a plus, and

Qualifications

• Minimum 2–3 years of experience in a valet or concierge supervisory role in a 4- or 5-star hotel.
• A valid UAE manual & automatic driving license is mandatory with an impeccable driving record.
• Fluent in English; additional languages (Arabic, Russian, or French) are a significant advantage.
• Ability to stand for long periods and work outdoors in varying weather conditions.
• Familiarity with property management systems (like Opera) and valet tracking software.

Responsibilities

• Lead and mentor the valet team, ensuring grooming standards and service protocols are followed.
• Coordinate shift rotas and peak-hour deployment to minimize guest wait times.
• Communicate VIP arrivals, hotel events and occupancy levels through daily briefings.
• Oversee efficient vehicle flow at the main entrance and maintain safety with security collaboration.

Skills

Leadership

Guest service

Communication

Team management

Attention to detail

Tools

Opera PMS

Valet software

Job description

As the Head Valet at Pullman Dubai JLT you are the first and last point of contact for our guests You will lead a high-energy team to deliver seamless upscale arrivals and departures Your role combines operational precision team leadership and a Heartist approach to service ensuring that every vehicle and every guest interaction reflects the premium standards of the Pullman brand

Key Responsibilities

1 Leadership amp Team Management

• Supervise and mentor the valet team ensuring all staff adhere to grooming standards and service protocols
• Coordinate shift rotas and manage peak-hour deployment to minimize guest wait times
• Conduct daily briefings to communicate VIP arrivals hotel events and occupancy levels

2 Operational Excellence

• Oversee the efficient flow of traffic at the hotel main entrance preventing congestion in the JLT cluster
• Ensure the safe handling parking and retrieval of guest vehicles Manage the valet parking log key security systems and damage inspection reports with 100 accuracy
• Collaborate with the Security team to maintain driveway safety and surveillance

3 Guest Experience

• Provide a warm proactive welcome to all guests anticipating their needs luggage assistance directions or local recommendations
• Handle guest complaints or vehicle concerns with diplomacy urgency and a solution-oriented mindset
• Act as a brand ambassador upholding Pullman s Our World is Your Playground philosophy

4 Administrative amp Financial

• Monitor valet equipment and supply inventory key tags uniforms parking software Ensure all parking fees if applicable are processed correctly through the Front Office system

Experience: Minimum 2 3 years of experience in a valet or concierge supervisory role within a 4 or 5-star hotel environment. Driving Credentials: A valid UAE Manual & Automatic driving license is mandatory. An impeccable, accident-free driving record is required. Communication: Fluent in English; additional languages (Arabic, Russian, or French) are a significant advantage. Physical Stamina: Ability to stand for long periods and work outdoors in varying weather conditions. Tech-Savvy: Familiarity with property management systems (like Opera) and valet tracking software.