Head Valet & Guest Experience Lead

PULLMAN; Dubai; Presencial; AED 100.000 - 167.000; Jornada completa

Descripción de la vacante

Pullman Dubai JLT is seeking a Head Valet to lead a high-energy team delivering seamless upscale arrivals and departures. You will ensure every vehicle and guest interaction reflects the premium standards of the Pullman brand.

You will supervise the valet team, coordinate shift rotas, manage VIP arrivals and maintain vehicle logs, with a focus on guest satisfaction and brand ambassador duties. Fluency in English is required; additional languages such as Arabic, Russian or French are a plus, and

Formación

• Minimum 2–3 years of experience in a valet or concierge supervisory role in a 4- or 5-star hotel.
• A valid UAE manual & automatic driving license is mandatory with an impeccable driving record.
• Fluent in English; additional languages (Arabic, Russian, or French) are a significant advantage.
• Ability to stand for long periods and work outdoors in varying weather conditions.
• Familiarity with property management systems (like Opera) and valet tracking software.

Responsabilidades

• Lead and mentor the valet team, ensuring grooming standards and service protocols are followed.
• Coordinate shift rotas and peak-hour deployment to minimize guest wait times.
• Communicate VIP arrivals, hotel events and occupancy levels through daily briefings.
• Oversee efficient vehicle flow at the main entrance and maintain safety with security collaboration.

Conocimientos

Leadership

Guest service

Communication

Team management

Attention to detail

Herramientas

Opera PMS

Valet software

Descripción del empleo

Pullman Dubai JLT is seeking a Head Valet to lead a high-energy team delivering seamless upscale arrivals and departures. You will ensure every vehicle and guest interaction reflects the premium standards of the Pullman brand.

You will supervise the valet team, coordinate shift rotas, manage VIP arrivals and maintain vehicle logs, with a focus on guest satisfaction and brand ambassador duties. Fluency in English is required; additional languages such as Arabic, Russian or French are a plus, and