Director of Training & Quality

Kempinski Hotel; Dubai; Presencial; AED 240 000 - 420 000; Tempo integral

Resumo da oferta

Kempinski Hotel seeks a Director of Training & Quality to lead the ongoing enhancement of quality standards and training across the Hotels, ensuring offline and online learning tools are utilized to develop talent and deliver exceptional guest service while driving profitability.

You will establish a training network, analyse needs and effectiveness, orchestrate KEA checks, coordinate development programs with EXCOM and heads of departments, and mentor the Training team to sustain Kempinski's

Qualificações

• Bachelor's degree in Tourism/Hotel Management or Education.
• 1 year in a similar position within a luxury brand.
• Ability to work and communicate in a multinational environment.
• Administration skills; planning and organizational skills.
• Strong verbal and written communication skills.
• Excellent presentation skills.
• Customer service orientation.
• Team leadership and mentoring abilities.

Responsabilidades

• Maintain continuous improvement of quality standards and scores across the hotels.
• Establish a training network in line with Kempinski standards and spend time in operations.
• Analyse training needs and measure training effectiveness.
• Ensure all corporately developed Training BITES are implemented and reflect hotel policies.
• Develop and implement the Training BITE Library with department trainers.
• Track and report training program attendance and outcomes.
• Design, plan and deliver training programs.
• Develop a training marketing strategy for back-of-house and campaigns.
• Analyse e-learning data and share insights with management and trainers to improve performance.
• Coach managers and department trainers to improve performance.
• Coordinate learning for EXCOM and HODs per their development plans.
• Organise Kempinski DNA and brand immersion activities.
• Seek and implement new learning approaches and processes to improve efficiency.
• Collaborate with department heads to analyse quality performance using KEA and ReviewPro; provide remedial training.

Conhecimentos

Administration skills

Planning and organization

Verbal and written communication

Presentation skills

Customer service

Team leadership

Formação académica

Bachelor's degree in Tourism/Hotel Management or Education

Descrição da oferta de emprego

Responsibilities

• Director of Training amp Quality maintains the continuous improvement of quality standards practices and scores in the Hotels as well as ensure that the hotel is using the off-line and on-line learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner
• Establish a training network according to Kempinski standard including spending time in operations to foster this network
• Analyse training needs and training effectiveness
• Ensure that every department having corporately developed Training BITES have fully implemented these and ensured they reflect all hotel specific policies and procedures
• Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES
• Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants
• Plan design and deliver training programmes
• Devise a training marketing strategy which is evident both at the back of house and reflected in campaigns or initiatives to address training topics themes accordingly
• Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance
• Coach and train managers and Departmental Trainers to improve departmental performance
• Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program
• Organise and supervise Kempinski DNA and brand immersion activities
• Continuously seek and support new approaches practices and processes to improve the efficiency of the training services offered
• Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool KEA and ReviewPro then based on the results provide remedial training solution
• Train and develop Training team members
• Complete Kempinski Experience Assessment KEA Checks as specified by the hotel management
• Identify potential training talent and propose amp foster Master Trainer candidates
• Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report In absence of a Training Coordinator ensure that the responsibilities are fulfilled
• Lead by example and promote Kempinski s core values
• Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team
• Ensure that an objective Self Audit using the Kempinski People Training Peer amp Self Audit Tool is completed at least once per year
• Promote and implement Kempinski Corporate Training policies and procedures
• Establish and foster relationships and partnerships with external suppliers training providers and legal and safety entities
• Understand and strictly adhere to the rules amp regulations established in the employee handbook and to the hotel s policies on fire hygiene health amp safety
• Take the lead on stretch projects as assigned by the General Manager and or Regional Training team
• Complete Peer audits as agreed with the General Manager and Regional Training team
• Investigates caused of quality concerns and propose improvement solutions
• Conducts regular quality audits across all operation departments
• Analyzes the quality data discuss them with the concerned department heads and the implementation of quality programs and initiatives
• Creates Shares the quality reports and action plans progress with the Hotel Manager and General Manager
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel

Qualifications

• Bachelors or similar degree from an accredited college or university with major work in Tourism/Hotel Management or Education
• One year in a similar position within a luxury brand
• Ability to work and communicate in a multinational environment
• Administration skills
• Planning and organizational skills
• Verbal and written communication skills
• Presentation skills
• Customer service skills
• Budgeting experience
• Team leadership skills