Director of Training & Quality

Kempinski; Dubai; Sur place; AED 300 000 - 520 000; Plein temps

Résumé du poste

Kempinski seeks a Director of Training & Quality in Dubai to lead the training strategy across hotel operations. You will drive the development and implementation of training BITES, oversee quality programs, and collaborate with General Manager and EXCOM to align with brand standards.

You will coach managers, ensure content reflects Kempinski policies, and organize KPI tracking to improve guest service and hotel profitability.

Qualifications

• Bachelor's or higher in tourism/hotel management or education.
• Minimum 1 year in a luxury-brand setting.
• Ability to work and communicate in a multinational environment.
• Strong administration and organizational skills.
• Excellent verbal and written communication skills.

Responsabilités

• Establish a training network across departments and operations.
• Analyse training needs and training effectiveness.
• Develop and implement Kempinski Training BITES and library across hotels.
• Plan, design and deliver training programs; coordinate with stakeholders.
• Coach and train managers and Departmental Trainers to improve performance.
• Prepare the yearly Training Department plan and budget with ExCom input.

Connaissances

Training & Development

Quality Management

People Leadership

Multinational environment

Budgeting

Formation

Bachelor's degree in Tourism/Hotel Management or Education

Description du poste

Director of Training & Quality

Department: Human Resources & Training

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Description

Director of Training & Quality maintains the continuous improvement of quality standards, practices and scores in the Hotels as well as ensure that the hotel is using the "off-line" and "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.

Key Responsibilities

• Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
• Analyse training needs and training effectiveness.
• Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
• Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES
• Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
• Plan, design and deliver training programmes.
• Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
• Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
• Coach and train managers and Departmental Trainers to improve departmental performance.
• Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
• Organise and supervise Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
• Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.
• Train and develop Training team members.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
• Identify potential training talent and propose & foster Master Trainer candidates.
• Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
• In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
• Lead by example and promote Kempinski's core values.
• Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
• Ensure that an objective Self Audit (using the Kempinski People Training Peer & Self Audit Tool) is completed at least once per year
• Promote and implement Kempinski Corporate Training policies and procedures.
• Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel's policies on fire, hygiene, health & safety.
• Take the lead on stretch projects as assigned by the General Manager and/or Regional Training team
• Complete Peer audits as agreed with the General Manager and Regional Training team.
• Investigates caused of quality concerns and propose improvement solutions
• Conducts regular quality audits across all operation departments
• Analyzes the quality data; discuss them with the concerned department heads and the implementation of quality programs and initiatives.
• Creates /Shares the quality reports and action plans progress with the Hotel Manager and General Manager
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel

Skills, Knowledge and Expertise

• Bachelors or similar degree from an accredited college or university with major work in Tourism/Hotel Management or Education
• One year in a similar position within a luxury brand
• Ability to work and communicate in a multinational environment
• Administration skills
• Planning and organizational skills
• Verbal and written communication skills
• Presentation skills
• Customer service skills
• Budgeting experience
• Team leadership skills

About Kempinksi

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.