Head of Strategic Key Accounts & Growth

Bamboo Card LLC; Dubai; On-site; AED 350,000 - 700,000; Full time

Job summary

Bamboo Card LLC, a Dubai-based B2B distributor of digital prepaid products, seeks a strategic leader to run the Key Account Management function. You will own relationship health, drive portfolio growth and margin, and coach the KAM team to operate with rigor and value creation for top clients.

You will define growth plans, manage renewals, and partner with product, operations and finance to deliver superior client outcomes while expanding across brands, markets, and product types.

Qualifications

• 7+ years in B2B account management or client success, ideally in gift cards, rewards, payments, fintech or SaaS
• 2+ years leading a team of account managers or client success managers
• Proven track record of growing an existing portfolio against revenue, margin and retention targets
• Strong commercial judgement, comfortable with pricing, margin, credit terms and contract negotiations
• Confident with senior client stakeholders and difficult escalations
• Comfortable with API-based products and working closely with technical teams
• Data-driven, able to use account metrics to spot risk and opportunity and set priorities
• Experience building processes, playbooks and CRM discipline rather than only following them

Responsibilities

• Define and run the growth strategy for the full key account portfolio, segmented by size, potential and risk
• Lead, hire, coach and develop the Key Account Managers
• Set individual and team targets (OKRs or equivalent) for retention, revenue growth and margin
• Own the portfolio’s revenue and gross profit targets, and forecast both accurately each month
• Lead renewals and commercial negotiations on key accounts, protecting margin while building long-term value
• Build and maintain written account plans, health scoring, and escalation paths
• Coordinate with product/catalog/pricing based on client needs and feedback
• Run weekly pipeline and account reviews to ensure timely delivery
• Act as executive sponsor on major escalations with high-value clients

Skills

Team leadership

Account management

Commercial judgement

CRM discipline

Data analysis

Stakeholder management

Tools

CRM software

Job description

Bamboo Card LLC, a Dubai-based B2B distributor of digital prepaid products, seeks a strategic leader to run the Key Account Management function. You will own relationship health, drive portfolio growth and margin, and coach the KAM team to operate with rigor and value creation for top clients.

You will define growth plans, manage renewals, and partner with product, operations and finance to deliver superior client outcomes while expanding across brands, markets, and product types.