Senior Customer Support Agent — E‑Commerce & CSAT Lead

Bamboo Card; Dubai; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary package

Visa sponsorship provided

Health insurance coverage

Job summary

Bamboo Card in Dubai seeks a Customer Support Agent to enhance the customer experience. Responsibilities include managing customer queries and ensuring accurate ticket documentation. Candidates should have a background in e-commerce or gift-card support, strong written English skills, and proficiency in Zendesk.

This role offers a competitive salary, visa sponsorship, health insurance, and a collaborative environment focused on growth and impact.

Qualifications

• Minimum 3–4 years experience in the gift‑card industry, e‑commerce, or online marketplace customer support.
• Strong written communication skills in English (non‑voice role).
• Experience handling B2B client queries and B2C consumer complaints concurrently.

Responsibilities

• Handle customer emails, marketplace queries, and B2C tickets professionally and within SLA.
• Validate, categorize, and prioritise incoming tickets accurately.
• Troubleshoot and resolve customer issues including invalid codes, delayed deliveries, and failed orders.
• Escalate supplier‑related issues internally to the Purchasing team.
• Maintain accurate ticket documentation and tagging in Zendesk.

Skills

Customer support experience

Zendesk proficiency

Strong written communication in English

Problem-solving skills

Organizational skills

Attention to detail

Ability to manage high volume of tickets

Job description

Bamboo Card in Dubai seeks a Customer Support Agent to enhance the customer experience. Responsibilities include managing customer queries and ensuring accurate ticket documentation. Candidates should have a background in e-commerce or gift-card support, strong written English skills, and proficiency in Zendesk.

This role offers a competitive salary, visa sponsorship, health insurance, and a collaborative environment focused on growth and impact.