Head of Client Success, MENA — Lead Growth in FX Tech

Castle Island

Dubai

On-site

AED 180,000 - 300,000

Full time

7 days ago

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Benefits offered by this job

Equity

Fast-paced environment

Professional development

Job summary

OpenFX is seeking a Head of Client Success, MENA, to lead the regional client success team and manage top institutional relationships from Dubai. You will own overall client satisfaction, retention, and expansion, translating trading needs into platform value and cross-functional initiatives.

In a player-coach role, you will mentor the regional team, oversee technical integrations, and drive data-driven growth plans across the GCC while coordinating with product, trading, risk, and operations to

Qualifications

6+ years of client-facing experience in financial services institutions.
8+ years of overall professional experience.
Strong understanding of FX markets, trading operations, and treasury workflows.
Experience in analyzing trading data to derive insights and growth opportunities.
Proven track record of growing institutional relationships.
Based in Dubai, with right to work and willingness to travel across the GCC.

Responsibilities

Analyze client trading data to identify opportunities for volume growth and cost savings.
Create regular reviews showcasing platform value and optimization opportunities.
Develop and execute account growth strategies based on quantitative analysis that grow transaction volume.
Build and hire the MENA client success team and set operating rhythm.
Oversee technical integration, training, and smooth client ramping processes.
Serve as the primary point of contact for institutional clients' day-to-day FX trading needs.