Senior Operations Manager: AI Automation

capital; Dubai; On-site; AED 350,000 - 650,000; Full time

Job summary

Capital.com is seeking a Senior Operations Manager: AI Automation to lead how we apply AI and automation across Operations, including Customer Support and FinCrime. You will own the automation roadmap and decide what to automate, sizing and ranking opportunities, then building, testing and rolling out the automations with the teams who use them.

You will redesign processes so that AI handles what it does well, fixed rules cover what needs to be predictable, and people keep the decisions that

Qualifications

• Own the automation roadmap and decide what to automate across Operations.
• Bit

Responsibilities

• Lead AI automation across Operations, including Customer Support and FinCrime.
• Collaborate with Product and Engineering to implement scalable automations.
• Manage the lifecycle of automation initiatives from design to rollout.

Skills

AI & Automation

Operations management

Roadmap leadership

Stakeholder collaboration

Team leadership

Tools

Process automation software

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

We are looking for a Senior Operations Manager: AI Automation to lead how Capital.com uses AI and automation across Operations, including Customer Support and FinCrime.

You will own the automation roadmap. That means deciding what to automate, sizing and ranking each opportunity, and then building, testing and rolling out the automations with the teams who use them.

You'll redesign processes so that AI handles what it does well, fixed rules cover what needs to be predictable, and people keep the decisions that need judgement.

You'll work closely with operational managers, control owners, Product and Engineering, and lead a team of one to two people.