Head of Operational Strategy

Capital Com SV Investments Limited; Dubai; Hybrid; AED 700,000 - 1,100,000; Full time

Job summary

Capital Com SV Investments Limited is seeking a Head of Operational Strategy to shape how Operations works with AI and automation at its core. You will set the department's AI strategy, lead delivery, and drive automation across processes.

You will own the improvement roadmap, capacity planning, and first-line controls, building a small team to support the COO and senior leaders. You will create business cases, define problems and benefits, and oversee strategic projects, forecast demand, and

Qualifications

• Significant experience in operational strategy transformation or operational excellence in financial services fintech payments or another regulated high-volume environment.
• A proven record of setting an AI or automation strategy and delivering it in an operational setting, from use cases and business cases through to deployment, adoption and measured results.

Responsibilities

• Set the AI strategy for Operations and own its delivery end to end.
• Find where AI can remove manual work, build business cases and lead implementation with functional product and engineering owners.
• Set targets for automation share and measure capacity released.
• Own and build the team translating operational strategy into prioritised improvement and AI roadmap.
• Define problems, benefits, dependencies, and accountability for key strategic projects.
• Develop demand forecasts and capacity models to help allocate resources.
• Lead cross-functional process redesign focusing on how work moves between functions.
• Establish a practical framework for documenting operational controls and testing.
• Manage the improvement portfolio and present recommendations to COO and leaders.

Skills

AI strategy

Automation delivery

Capacity planning

Process improvement

Stakeholder management

Risk & Compliance

Team leadership

Tools

Tableau

Jira

Process mining

RPA platforms

LLM tools

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience We deliver only the best so we are always in search of the best people to join our ever-growing talented team As Head of Operational Strategy you will shape how Operations works in the future with AI and automation at its core You will set the department s AI strategy lead its delivery and drive automation of operational processes You will also own the improvement roadmap capacity planning and first-line controls You will build a small team and give the COO and functional leaders clear evidence and recommendations when priorities compete

Responsibilities

strong AI strategy and delivery strong Set the AI strategy for Operations and own its delivery end to end Find where AI can remove manual work build the business cases and lead implementation with functional product and engineering owners Set common evaluation standards track benefits and make sure every solution runs with appropriate controls and human oversight

strong AI automation strong Treat automation of operational processes as a core objective Set targets for the share of work automated prioritise the highest-value processes and measure the capacity released

strong Strategy and roadmap strong Own and build the team that translates operational strategy into a prioritised improvement and AI roadmap Define the problem each initiative addresses the intended benefit its dependencies and who is accountable for delivery and lead delivery of key strategic projects

strong Capacity and workforce planning strong Build a consistent approach to capacity and workforce planning Develop demand forecasts and capacity models that help the business allocate resources

strong Process redesign strong Lead cross-functional process redesign focusing on how work moves between functions and where it can be automated Work with the Head of Operations who owns day-to-day process performance and agree changes with process owners

strong Operational controls strong Establish a practical framework for documenting operational controls and coordinating first-line testing Help process owners identify gaps and track corrective actions working with Risk and Compliance on the approach

strong Portfolio management strong Manage the overall improvement portfolio making dependencies and resource constraints visible Bring clear recommendations to the COO and functional leaders when priorities compete or expected benefits no longer justify the work

strong Measuring benefits strong Define how improvements will be measured establish credible starting points and assess the effect of changes on service quality control performance capacity and cost

Requirements

Significant experience in operational strategy transformation or operational excellence in financial services fintech payments or another regulated high-volume environment A proven record of setting an AI or automation strategy and delivering it in an operational setting from use cases and business cases through to deployment adoption and measured results such as reduced manual effort or capacity released Experience building and leading a team of operations managers analysts planners or improvement specialists A track record of running an improvement portfolio building business cases prioritising competing initiatives managing dependencies and stopping work that no longer pays off Understanding of capacity and workforce planning including demand forecasting and how to build capacity models that leaders use to make resourcing decisions Process improvement expertise for example Lean Six Sigma or similar methods applied across functions with measured results Working knowledge of first-line control frameworks control documentation and testing and experience working with Risk and Compliance Strong analytical skills and the ability to set credible baselines measure benefits and present clear recommendations to the COO and senior leaders strong Nice to have strong Experience in online brokerage trading platforms or digital banking Experience with operations spread across several regulated entities or countries Hands-on familiarity with LLM tools workflow automation or RPA platforms Familiarity with tools such as Tableau Jira or workforce management and process mining platforms Recognised portfolio programme or project management qualification Significant experience in operational strategy, transformation or operational excellence in financial services, fintech, payments or another regulated, high-volume environment.A proven record of setting an AI or automation strategy and delivering it in an operational setting, from use cases and business cases through to deployment, adoption and measured results such as reduced manual effort or capacity released.Experience building and leading a team of operations managers, analysts, planners or improvement specialists.A track record of running an improvement portfolio: building business cases, prioritising competing initiatives, managing dependencies and stopping work that no longer pays off.Understanding of capacity and workforce planning, including demand forecasting and how to build capacity models that leaders use to make resourcing decisions.Process improvement expertise (for example Lean, Six Sigma or similar methods) applied across functions, with measured results.Working knowledge of first-line control frameworks, control documentation and testing, and experience working with Risk and Compliance.Strong analytical skills and the ability to set credible baselines, measure benefits and present clear recommendations to the COO and senior leaders. Nice to haveExperience in online brokerage, trading platforms or digital banking.Experience with operations spread across several regulated entities or countries.Hands-on familiarity with LLM tools, workflow automation or RPA platforms.Familiarity with tools such as Tableau, Jira or workforce management and process mining platforms.Recognised portfolio, programme or project management qualification.