Head Hostess - Monkey Bar

25HOURS HOTELS; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

25hours Hotels in Dubai is seeking a capable Front Office/Operations leader to train and develop the reception hostess team, manage rosters, and drive revenue through events and upselling. The role requires strong leadership, hospitality experience, and excellent networking with concierges.

You will oversee reservations, database management, adherence to licensing, and daily operations while fostering guest satisfaction and profitability.

Qualifications

• Minimum of 2 years' experience in Food & Beverage or hospitality sector.
• Hotel or upscale venue operational experience.
• Proven leadership and team development experience with ability to train, mentor, and motivate staff.
• Event planning and coordination experience, with demonstrated ability to execute successful group events and parties.
• Proficiency with reservation and table management systems.
• Strong administrative and database management skills with experience in creating reporting templates.
• Proficiency in Microsoft Office Suite.
• Sales and revenue management experience with proven track record in upselling and maximising revenue.
• Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements.
• Excellent interpersonal and networking abilities with experience building and maintaining professional relationships.
• Middle East hospitality experience (preferred).
• Ability to reinforce change through effective communication, support, and own behaviours when implementing creative solutions.

Responsibilities

• Train reception hostess team members to ensure high standards and morale.
• Assign areas of responsibility to staff.
• Assist with performance evaluation of line staff.
• Prepare daily/weekly/monthly rosters with Operations team.
• Ensure compliance with licensing and health and safety procedures and train all staff.
• Lead daily team meetings in the absence of the Venue Manager.
• Control stock and par levels of stationery and equipment; manage costs.
• Manage reservations and table management system.
• Develop strategies to increase sales through events and upselling.
• Build relationships with hotel concierges and host client meetings.
• Plan group events and festivals; ensure profitability and guest satisfaction.
• Oversee guest lists at the door on theme nights.
• Post-event follow-up with reporting templates.
• Introduce potential clients to the venue.
• Personality counts and customer focus matter.

Skills

Leadership

Team development

Training & mentoring

Event planning

Sales and upselling

Interpersonal networking

Microsoft Office

Tools

Reservation & table management systems

Database management

Microsoft Office Suite

Job description

How does your working day look like

• Responsible for the training of all reception hostess team members to ensure consistent and high quality standards discipline and build up high team morale creating action plans for team member development
• Assign areas of responsibility to reception hostess staff
• Assist with performance evaluation of line staff
• Posting of positive comments for viewing by all staff reviewing negative comments with FOH Manager AND Venue Manager
• Prepare the daily weekly monthly roster in co-ordination with the Operations team
• Be fully aware of the Venue licensing regulations health and safety procedures and to follow them and ensure that all team members are fully trained
• Conduct daily team member communication meetings in the absence of the Venue Manager
• Adherence to stock control and par stocks of stationary and of equipment controlling costs
• Assist manage and control the use and upkeep of equipment s and assets
• Maximize revenue through sales and increase the revenue through up-selling effective training and motivational techniques with regards to Events and Party Night Tables
• Assist in developing strategies to increase sales
• Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering themes
• Manage Reservations and Table Management System
• Manage Database and upkeep of information create reporting templates to update weekly
• Manage yearly marketing calendar of events and promotions around town
• Establish relationships with hotel concierges by supporting their profession by hosting their meetings 4 per year invitational concierge cocktails and staying in contact on a regular basis
• Tracking of reservations coming from hotel concierges and administering concierge appreciation program
• Attend all external networking events as directed by Venue Manager and Managing Partner
• Oversee the weekly What s on sheet where management of each restaurant is informed on current events that may affect business Information gathered via networking amp internet research includes
• Plan organize and execute group events parties and festive events at the Venue Ensure success profitability and guest satisfaction is achieved during these events
• Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner
• Personal follow-up via phone or email within one week of the event and update the template report as needed and file
• Oversee mailing of official thank-you letter in the month following the event
• Introducing potential clients to the venue
• Your personality counts more than your CV

Required qualifications

• Minimum of 2 years' experience in Food & Beverage or hospitality sector
• Hotel or upscale venue operational experience
• Proven leadership and team development experience with ability to train, mentor, and motivate staff
• Event planning and coordination experience, with demonstrated ability to execute successful group events and parties
• Proficiency with reservation and table management systems
• Strong administrative and database management skills with experience in creating reporting templates
• Proficiency in Microsoft Office Suite
• Sales and revenue management experience with proven track record in upselling and maximising revenue
• Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements
• Excellent interpersonal and networking abilities with experience building and maintaining professional relationships
• Middle East hospitality experience (preferred)
• Ability to reinforce change through effective communication, support, and own behaviours when implementing creative solutions