Head Hostess - Monkey Bar

Swissotel; Dubai; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Free ten nights stay per year

Staff discounts at bars/restaurants &豪

Offers from cooperation partners

Staff parties and events

Job summary

25hours Hotel One Central in Dubai seeks an experienced hospitality professional to lead training and development for the reception/hostess team. You will shape standards, assign responsibilities, and drive performance with a focus on guest satisfaction and revenue through upselling during events.

You will manage rosters, ensure licensing and safety compliance, and collaborate with the Operations team and Venue Manager to plan group events and maintain excellent guest relations across the venue.

Qualifications

• Minimum of 2 years' experience in Food & Beverage or hospitality sector.
• Hotel or upscale venue operational experience.
• Proven leadership and team development experience.
• Event planning and coordination experience, with demonstrated ability to execute successful group events and parties.
• Proficiency with reservation and table management systems.
• Strong administrative and database management skills with experience in creating reporting templates.
• Proficiency in Microsoft Office Suite.
• Sales and revenue management experience with proven track record in upselling and maximising revenue.
• Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements.
• Excellent interpersonal and networking abilities with experience building and maintaining professional relationships.

Responsibilities

• Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.
• Assign areas of responsibility to reception/hostess staff.
• Assist with performance evaluation of line staff.
• Posting of positive comments for viewing by all staff – reviewing negative comments with FOH Manager AND Venue Manager
• Prepare the daily/weekly/monthly roster in co-ordination with the Operations team
• Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.
• Conduct daily team member communication meetings in the absence of the Venue Manager
• Adherence to stock control and par stocks of stationary and of equipment (controlling costs)
• Assist, manage and control the use and upkeep of equipment’s and assets
• Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables
• Assist in developing strategies to increase sales
• Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
• Manage Reservations and Table Management System
• Manage Database and upkeep of information – create reporting templates to update weekly
• Manage yearly marketing calendar of events and promotions around town
• Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.
• Tracking of reservations coming from hotel concierges and administering concierge appreciation program.
• Attend all external networking events as directed by Venue Manager and Managing Partner.
• Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:
• Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events.
• Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner
• Personal follow-up via phone or email within one week of the event and update the template report as needed and file
• Oversee mailing of official thank-you letter in the month following the event
• Introducing potential clients to the venue

Skills

Leadership

Team development

Event planning

Reservation systems

Database management

Microsoft Office

Upselling & revenue management

Interpersonal skills

Networking

Customer service

Tools

Reservation systems

Job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Job Description

How does your working day look like …

• Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.

• Assign areas of responsibility to reception/hostess staff.

• Assist with performance evaluation of line staff.

• Posting of positive comments for viewing by all staff – reviewing negative comments with FOH Manager AND Venue Manager

• Prepare the daily/weekly/monthly roster in co-ordination with the Operations team

• Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.

• Conduct daily team member communication meetings in the absence of the Venue Manager

• Adherence to stock control and par stocks of stationary and of equipment (controlling costs)

• Assist, manage and control the use and upkeep of equipment’s and assets

• Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables

• Assist in developing strategies to increase sales

• Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.

• Manage Reservations and Table Management System

• Manage Database and upkeep of information – create reporting templates to update weekly

• Manage yearly marketing calendar of events and promotions around town

• Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.

• Tracking of reservations coming from hotel concierges and administering concierge appreciation program.

• Attend all external networking events as directed by Venue Manager and Managing Partner.

• Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:

• Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events.

• Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner

• Personal follow-up via phone or email within one week of the event and update the template report as needed and file

• Oversee mailing of official thank-you letter in the month following the event

• Introducing potential clients to the venue

Qualifications

Your personality counts more than your CV …

• Minimum of 2 years' experience in Food & Beverage or hospitality sector

• Hotel or upscale venue operational experience

• Proven leadership and team development experience with ability to train, mentor, and motivate staff

• Event planning and coordination experience, with demonstrated ability to execute successful group events and parties

• Proficiency with reservation and table management systems

• Strong administrative and database management skills with experience in creating reporting templates

• Proficiency in Microsoft Office Suite

• Sales and revenue management experience with proven track record in upselling and maximising revenue

• Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements

• Excellent interpersonal and networking abilities with experience building and maintaining professional relationships

• Middle East hospitality experience (preferred)

• Ability to reinforce change through effective communication, support, and own behaviours when implementing creative solutions

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...