Assistant Restaurant Manager

Radiant Hospitality Company; Dubai; On-site; AED 45,000 - 65,000; Full time

Job summary

Radiant Hospitality Company is seeking an experienced Front-of-House Supervisor to deputise for the Restaurant Manager, lead service, and manage seating during peak periods. You will coordinate staff, maintain service standards, and ensure guest satisfaction in a high-demand, no-reservations venue.

The role requires 3–5 years in FOH with supervisory experience, strong communication skills, and a hospitality qualification. Weekend/evening work is required, and UAE work rights must be held.

Qualifications

• 3–5 years front-of-house experience with 2+ years in supervision or asst manager.
• Experience running host stand and walk-in waitlist in high-demand no-reservations venues.

Responsibilities

• Deputise for the Restaurant Manager during days off with full responsibility for opening, running and closing.
• Lead pre-shift briefings covering covers forecast, changes, unavailable items, VIPs and service focus.
• Oversee the floor during service, deploy staff to sections and adjust cover as volumes change.
• Keep kitchen and front of house in step, managing pacing between open kitchen and dining room.
• Run the host stand during peak periods, greet guests, quote accurate wait times and manage queues.
• Balance demand and guest comfort via floor plan and seating, including communal tables.
• Inform waiting guests and offer alternatives while they wait.
• Monitor table status and turn times; coordinate with servers to reset tables quickly.
• Handle complaints and special requests calmly on the floor where possible.
• Recognise regulars and VIPs; record guest preferences and respond to online reviews.
• Lead, coach and motivate front-of-house team; participate in recruitment, onboarding and training.
• Prepare staff rotas for approval and manage attendance, leave and breaks.
• Maintain grooming, conduct and service standards; address first-line performance issues; contribute to appraisals.
• Carry out opening/closing checklists including cash-up, float, and POS reconciliation.
• Support stock control across restaurant and retail offers; manage orders, stock counts and wastage logs.
• Monitor labour costs and breakage against budget; support sales and cost reporting.
• Ensure compliance with Dubai Municipality food safety and HACCP procedures; maintain health, safety and fire records.

Skills

Front-of-house leadership

Staff management

Guest service excellence

Clear communication

Education

Hospitality or business qualification

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Responsibilities

• Deputise for the Restaurant Manager during days off leave and absence with full responsibility for opening running and closing the venue
• Lead pre-shift briefings covering the covers forecast menu changes unavailable items VIPs and the service focus
• Oversee the floor throughout service deploying staff to sections and adjusting cover as volumes change
• Keep the kitchen and front of house in step managing pacing between the open kitchen and the dining room
• Run the host stand during peak periods greet guests quote accurate wait times and manage the walk-in queue and waitlist using a manual seating system
• Manage the floor plan and seating to balance demand table turns and guest comfort including the communal table
• Keep waiting guests informed and comfortable and offer alternatives while they wait where appropriate
• Monitor table status and turn times and coordinate with servers and bussers to reset tables quickly
• Handle complaints and special requests calmly resolving them on the floor wherever possible
• Recognise regulars and VIPs record guest preferences and feedback and respond to online reviews in line with company guidelines
• Lead coach and motivate the front-of-house team and take part in recruitment onboarding and on-the-job training
• Prepare staff rotas for the Restaurant Manager s approval and manage attendance leave and break schedules
• Uphold grooming conduct and service standards handle first-line performance issues and contribute to staff appraisals
• Carry out opening and closing checklists including cash-up float and POS reconciliation
• Support stock control across the restaurant and its retail offer ordering receiving stock counts and wastage logs
• Monitor labour consumables and breakage costs against budget and support sales and cost reporting
• Ensure compliance with Dubai Municipality food safety and hygiene regulations and HACCP procedures and keep health safety and fire records up to date
• Complete shift handovers and daily weekly and incident reports

Requirements

• 3 to 5 years of front-of-house experience including at least 2 years as a supervisor or assistant manager Background in busy chef-led independent or award-recognised restaurants preferred Proven experience running a host stand and walk-in waitlist in a high-demand no-reservations venue including manual seating and waitlist management Calm decisive leadership under pressure during peak service A confident warm and genuine hospitality style suited to a personal community-led venue Strong organisational skills attention to detail and clear communication with guests kitchen and team Food safety certification for example PIC or HACCP Level 2 or 3 or willingness to obtain it Experience with POS systems and with Microsoft Office or Google Workspace A real interest in food cookbooks and produce and the ability to talk about a menu with confidence Fluent English Arabic or other languages are an advantage Flexibility to work weekends evenings and public holidays A hospitality or business qualification is an advantage Must already hold the right to work in the United Arab Emirates
• 3 to 5 years of front-of-house experience, including at least 2 years as a supervisor or assistant manager. Background in busy, chef-led, independent or award-recognised restaurants preferred. Proven experience running a host stand and walk-in waitlist in a high-demand, no-reservations venue, including manual seating and waitlist management. Calm, decisive leadership under pressure. A confident, warm, genuine hospitality style suited to personal, community-led venue. Strong organisational skills, attention to detail and clear communication with guests, kitchen and team. Food safety certification (for example PIC or HACCP Level 2,3), or willingness to obtain it. Experience with POS systems, etc. etc. Must already hold the right to work in the United Arab Emirates.