Head Hostess Monkey Bar

AccorHotel; Dubai; On-site; AED 70,000 - 120,000; Full time

Benefits offered by this job

Free hotel nights

Employee discounts

Staff parties

Job summary

Accor in Dubai is seeking a dynamic hospitality professional to lead the reception/hostess teams, train staff, and drive revenue through events and upselling. You will manage rosters, candidate performance reviews, and guest relations while ensuring compliance with licensing and safety standards.

You will oversee reservations, databases, and reporting templates, collaborate with the Operations team, and cultivate relationships with concierges to develop group events and conferences.

Qualifications

• Minimum of 2 years experience in Food & Beverage or hospitality sector.
• Hotel or upscale venue operational experience.
• Proven leadership and team development experience with ability to train mentor and motivate staff.
• Event planning and coordination experience with demonstrated ability to execute successful group events and parties.
• Proficiency with reservation and table management systems.
• Strong administrative and database management skills with experience in creating reporting templates.
• Proficiency in Microsoft Office Suite.
• Sales and revenue management experience with proven track record in upselling and maximising revenue.
• Knowledge of hospitality licensing regulations health and safety procedures and venue compliance requirements.
• Excellent interpersonal and networking abilities with experience building and maintaining professional relationships.
• Middle East hospitality experience (preferred).
• Ability to reinforce change through effective communication support and own behaviours when implementing creative solutions.

Responsibilities

• Train reception/hostess team to ensure high standards and morale.
• Assign areas of responsibility to staff.
• Assist with performance evaluations.
• Post positive comments and review feedback with FOH and Venue Managers.
• Prepare daily/weekly/monthly rosters with Operations.
• Ensure compliance with licensing, health and safety procedures and train staff accordingly.
• Conduct daily team meetings.
• Oversee stock control and upkeep of equipment.
• Assist manage and control use of equipment and assets.
• Maximize revenue through upselling and events.
• Develop strategies to increase sales.
• Be familiar with industry trends and suggest revenue-boosting ideas.
• Manage reservations and table management system.
• Maintain database and weekly reporting templates.
• Coordinate yearly marketing calendar of events and promotions.
• Engage with hotel concierges and host meetings.
• Track reservations from concierges and run concierge appreciation program.
• Attend external networking events as directed.
• Oversee weekly communications on events and guest lists.
• Plan and execute group events and festive nights, ensuring guest satisfaction.
• Handle guest lists at the door for themed nights.
• Follow up post-event with clients and file reports.

Skills

Staff training

Leadership

Performance evaluation

Event planning

Upselling

Revenue management

Tools

Reservation system

Table management

Microsoft Office

Job description

How does your working day look like

• Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards discipline and build up high team morale creating action plans for team member development.




• Assign areas of responsibility to reception/hostess staff.




• Assist with performance evaluation of line staff.




• Posting of positive comments for viewing by all staff reviewing negative comments with FOH Manager AND Venue Manager




• Prepare the daily/weekly/monthly roster in co-ordination with the Operations team




• Be fully aware of the Venue licensing regulations health and safety procedures and to follow them and ensure that all team members are fully trained.




• Conduct daily team member communication meetings in the absence of the Venue Manager




• Adherence to stock control and par stocks of stationary and of equipment (controlling costs)




• Assist manage and control the use and upkeep of equipments and assets




• Maximize revenue through sales and increase the revenue through up-selling effective training and motivational techniques with regards to Events and Party Night Tables




• Assist in developing strategies to increase sales




• Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.




• Manage Reservations and Table Management System




• Manage Database and upkeep of information create reporting templates to update weekly




• Manage yearly marketing calendar of events and promotions around town




• Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year) invitational concierge cocktails and staying in contact on a regular basis.




• Tracking of reservations coming from hotel concierges and administering concierge appreciation program.




• Attend all external networking events as directed by Venue Manager and Managing Partner.




• Oversee the weekly Whats on sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:




• Plan organize and execute group events parties and festive events at the Venue. Ensure success profitability and guest satisfaction is achieved during these events.




• Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner




• Personal follow-up via phone or email within one week of the event and update the template report as needed and file




• Oversee mailing of official thank-you letter in the month following the event




• Introducing potential clients to the venue

Qualifications:

Your personality counts more than your CV

• Minimum of 2 years experience in Food & Beverage or hospitality sector


• Hotel or upscale venue operational experience


• Proven leadership and team development experience with ability to train mentor and motivate staff


• Event planning and coordination experience with demonstrated ability to execute successful group events and parties


• Proficiency with reservation and table management systems


• Strong administrative and database management skills with experience in creating reporting templates


• Proficiency in Microsoft Office Suite


• Sales and revenue management experience with proven track record in upselling and maximising revenue


• Knowledge of hospitality licensing regulations health and safety procedures and venue compliance requirements


• Excellent interpersonal and networking abilities with experience building and maintaining professional relationships


• Middle East hospitality experience (preferred)


• Ability to reinforce change through effective communication support and own behaviours when implementing creative solutions

Additional Information:

Whats in it for you

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!


• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world


• Benefit from great offers from our numerous cooperation partners


• Be part of our hilarious staff parties and much more...

Remote Work:

No

Employment Type:

Full-time