Duty Manager

Careers at UAE; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Accor in Abu Dhabi is seeking a Duty Manager to supervise Front Office operations, ensure prompt guest attention, and support the Room Division Manager.

You will maximise occupancy and revenue while upholding service standards, liaise with housekeeping and finance, and lead a multi-cultural team with integrity.

Qualifications

• Degree in tourism/hospitality required.
• Strong leadership and organizational abilities.
• Experience managing diverse teams in hospitality.
• Familiarity with Opera PMS is preferred.
• Excellent guest service and problem-solving skills.

Responsibilities

• Manage and supervise all tasks of staff to ensure guests receive prompt, cordial attention and personal recognition.
• Assist the Room Division Manager in all aspects of duties.
• Ensure repeat guests and other VIPs receive special attention and recognition.
• Control room availability, room types, accuracy of room count and rate categories.
• Maximize occupancy, revenue & average rate while maintaining high service standards.
• Liaise with Housekeeping to ensure room image and timely readiness.
• Be aware of credit policies and procedures and liaise with Finance.
• Approve upgrades and special amenities in absence of manager.
• Maintain inter-departmental relationships to ensure seamless customer service.
• Inspect lobby, reception and cashier’s desk, and VIP rooms prior to arrival.
• Prepare work and vacation schedules for Front Office Staff.
• Maintain appropriate staff standards of conduct and appearance.
• Work with Finance in the preparation and management of the department’s budget.

Skills

Good organisational skills

Excellent leadership & communication

Ability to manage a multi-cultural

Self-motivated coach & mentor

Education

Degree from School for Tourism & Hotel Management

Tools

Opera Property Management System

Job description

Duty Manager

Company Description

“Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
• Assist the Room Divison Manager in all aspects of his/her duties
• Ensure repeat guests and other VIPs receive special attention and recognition
• Control room availability, room types, accuracy of room count and rate categories
• Maximize occupancy, revenue & average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
• Liaise closely with Housekeeping to ensure special guest needs, amenities and other room-related requests are met
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports and compile relevant statistics for front office
• Approve upgrades and special amenities in absence of manager
• Maintain inter-departmental relationships to ensure seamless customer service
• Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
• Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
• Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
• Work with Finance in the preparation and management of the department’s budget
• Adhere to OH&S policies and procedures and ensure all direct reports do the same

Qualifications

• Degree from School for Tourism & Hotel Management
• Good organisational skills
• Good level of engagement with residents
• Ability to manage a multi-cultural workforce
• Excellent leadership & communication skills
• Display high levels of integrity, dedication and support for continuous improvement
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a self-starter, coach & mentor who can motivate the Team to perform their best
• Knowledge of Opera Property Management System preferred