Head Hostess

SLS; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

SLS Dubai is seeking a hospitality leader to ensure smooth operation of reservations and reception shifts while maximizing revenue opportunities and consistently exceeding guest expectations.

You will develop a motivated team, conduct training, and maintain strong relationships with colleagues. You will manage scheduling, recruitment, and handovers to deliver seamless guest service in a dynamic hotel environment.

Qualifications

• Hotel/Restaurant management degree or equivalent.
• Strong leadership and English proficiency.
• 1 year of hotel/restaurant experience in F&B.

Responsibilities

• Oversee smooth operation of each reservation and reception shift.
• Maximize revenue opportunities.
• Consistently exceed guest expectations.
• Develop a motivated and high performing team.
• Training for reception team (on and off the job).
• Liaise with kitchen and restaurant for seamless service.
• Manage scheduling to maximize productivity and control payroll costs.
• Recruitment needs and involvement in selection process.
• Deliver consistent appraisal process and performance standards.

Education

Hotel Restaurant Management graduate

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

b Job Description

KEY ROLES amp RESPONSIBILITIES

• b To be accountable for the smooth operation of each reservation and reception shift
• Maximizing revenue opportunities
• Consistently exceed guest expectations
• Develop a motivated and high performing team committed to delivering clear goals
• Develop a positive direct and open relationship with all colleagues
• Management and ownership of LPM s customer relationship initiatives
• To conduct on the job as well as off the job training for the reception team
• To maintain a good presentable composure on the floor at all times
• Support delivery of menu implementation timetable
• Support timely administration of correspondence
• To manage the scheduling of employees in line with varying business levels in order to maximize productivity and minimize payroll costs
• Proactive in highlighting recruitment needs and actively involved in the selection process
• Create user-friendly organized filing systems
• Develop and agree with the General Manager a calendar of training requirements
• Delivery of a consistent and effective appraisal process
• Identify development needs and opportunities within the department
• Ensure all members of the team receive understand and sign their job description
• Pro-active in updating self and colleagues on relevant systems
• Deliver departmental standards of performance and presentation
• Stimulate change challenge assumption and ways of working to move the business forward
• Develop a positive and direct relationship with all colleagues
• Within the department instill a culture of pride ownership and desire to exceed expectation
• Ensure each shift is reviewed and handovers briefings are carried out
• To liaise with the kitchen and restaurant to enable the delivery of seamless customer service
• Performance Measurement
• Customer Service
• Customer requests queries or complaints are investigated and administered within 24hrs
• Clear understanding of guest expectations across all members of the department demonstrated by the completion of the skills and standards programmed
• Develop a competent understanding of food wine and all menus
• Support Manager by being flexible and co-operative in the pursuit of departmental and restaurant goals

PERSONAL ATTRIBUTES

• Leadership skills
• Excellent reading writing and oral proficiency in English
• Well-presented and professionally groomed at all times
• Strong interpersonal skills and able to establish a good rapport with guests
• Possess full knowledge of restaurant s seating table plan
• Computer knowledge Microsoft Excel Word Powerpoint

QUALIFICATIONS

Hotel Restaurant Management graduate

EXPERIENCE

1 year Hotel / Restaurant experience in F&B