Head Hostess

ENNISMORE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

ENNISMORE in Dubai is seeking an experienced Reception/Operations lead to manage reservations and reception shifts, ensuring smooth operations and revenue optimization. You will develop a motivated team, train staff, and maintain a positive relationship with colleagues to deliver exceptional guest service.

The role emphasizes on-job and off-job training, scheduling efficiency, and timely handling of guest requests, queries, or complaints within 24 hours, in a fast-paced hotel environment.

Qualifications

• Hotel/Restaurant Management graduate
• 1 year Hotel / Restaurant experience in F&B
• Excellent reading, writing and oral proficiency in English

Responsibilities

• Oversee reservations and reception shifts to ensure smooth operation
• Maximize revenue opportunities and exceed guest expectations
• Develop and manage a high performing team with clear goals and training
• Maintain positive relationships with colleagues and deliver on service standards
• Schedule staff to maximize productivity while controlling payroll costs
• Liaise with kitchen and restaurant to ensure seamless guest service
• Deliver consistent performance appraisals and development opportunities
• Ensure shift handovers are reviewed and documented

Skills

Leadership

English proficiency

Professional grooming

Interpersonal skills

Restaurant seating plan

Microsoft Excel

Microsoft Word

PowerPoint

Education

Hotel/Restaurant Management degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

To be accountable for the smooth operation of each reservation and reception shiftMaximizing revenue opportunitiesConsistently exceed guest expectationsDevelop a motivated and high performing team committed to delivering clear goalsDevelop a positive direct and open relationship with all colleaguesManagement and ownership of LPM s customer relationship initiativesTo conduct on the job as well as off the job training for the reception teamTo maintain a good presentable composure on the floor at all timesSupport delivery of menu implementation timetableSupport timely administration of correspondenceTo manage the scheduling of employees in line with varying business levels in order to maximize productivity and minimize payroll costsProactive in highlighting recruitment needs and actively involved in the selection processCreate user-friendly organized filing systemsDevelop and agree with the General Manager a calendar of training requirementsDelivery of a consistent and effective appraisal processIdentify development needs and opportunities within the departmentEnsure all members of the team receive understand and sign their job descriptionPro-active in updating self and colleagues on relevant systemsDeliver departmental standards of performance and presentationStimulate change challenge assumption and ways of working to move the business forwardDevelop a positive and direct relationship with all colleaguesWithin the department instill a culture of pride ownership and desire to exceed expectationEnsure each shift is reviewed and handovers briefings are carried outTo liaise with the kitchen and restaurant to enable the delivery of seamless customer service strong Performance Measurement strong Customer ServiceCustomer requests queries or complaints are investigated and administered within 24hrsClear understanding of guest expectations across all members of the department demonstrated by the completion of the skills and standards programmedDevelop a competent understanding of food wine and all menusSupport Manager by being flexible and co-operative in the pursuit of departmental and restaurant goals

PERSONAL ATTRIBUTES

Leadership skillsExcellent reading, writing and oral proficiency in EnglishWell-presented and professionally groomed at all timesStrong interpersonal skills and able to establish a good rapport with guestsPossess full knowledge of restaurant s seating/table planComputer knowledge (Microsoft Excel, Word, Powerpoint)

QUALIFICATIONS

Hotel Restaurant Management graduate

EXPERIENCE

1 year Hotel / Restaurant experience in F&B