Floor Manager

AccorHotel; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

AccorHotel in Dubai is seeking an experienced restaurant manager to oversee daily operations, lead service staff, and partner with leadership to maximize guest satisfaction and revenue.

The role requires strong English communication, hands-on leadership, and a focus on quality, consistency, and cost control within a busy, upscale hotel restaurant.

Qualifications

• Minimum 2 years of management experience in Restaurants and Bars.
• 1–2 years in a public contact role in upscale or lifestyle hotel.
• Strong English verbal and written communication.
• Ability to multitask in a fast paced environment with attention to detail.
• Proficient with computer/POS systems.

Responsibilities

• Ensure smooth day-to-day operation of the restaurant.
• Assist leadership in achieving high guest satisfaction.
• Guide and lead servers; perform duties of Manager on a regular basis.
• Maximize sales and upsell to maximize rates.
• Maintain cash handling, security, and accuracy of payments.
• Control costs and ensure supplies are ordered and delivered.
• Handover at shift end and liaise with Head Chef and Reception.
• Attend daily and weekly meetings and conduct regular inspections.
• Create a positive rapport with regular guests.
• Ensure compliance with company procedures and brand standards.

Skills

Leadership

Customer service

Multitasking

English communication

Team collaboration

Tools

POS systems

Job description

• Ensure the day to day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the server in the restaurant
• Perform the duties of Manager on regular basis
• Maximize sales potential and encourage upselling in order to maximize rates.
• Ensure cash floats are secured at all times.
• To work within budgeted costs
• To minimize abuse of operating equipment
• To ensure that requisitions for supplies are completed delivered and accounted for.
• To minimize the use of overtime
• To ensure that there is enough operating equipment at all times.
• To record all voids and report any payment discrepancies to Restaurant Manager.
• To follow Company procedures when handling cash credit cards and cheques.
• To see guests concerning all complaints and report all complaints to Manager.
• To liaise with colleagues over guests requirements and needs.
• To ensure handover at shift end and beginning.
• To liaise with Head Chef on a regular basis.
• To liaise with Reception on a regulars basis.
• To gain customer feedback at all times.
• To complete a full report of the days events in the Management Report Book.
• Create and maintain a personal and respectful rapport with regular guests.
• Maintain a high customer profile and handle promptly and courteously all guest comments questions complaints requests and enquiries taking the necessary action steps and ensuring thorough follow-through.
• Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
• Fanatical focus on quality and consistency in all areas food and beverage quality guest service cleanliness etc.
• Support all other revenue centers in the hotel such as Rooms and Events
• To be results driven and totally accountable.
• Attend daily business review meetings weekly strategic sales meetings management meetings and other meetings as required/requested.
• Undertake regular inspections to ensure that the companys assets are well maintained and protected.
• Ensure that the business is seen as a respected important member of the community by local influencers.
• Carry out any other duties as are within the scope spirit and purpose of the job as requested.

Qualifications

• Minimum 2 (two) years management experience in Restaurants and Bars.
• One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious friendly and fun demeanor
• Ability to multitask work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work

No

Employment Type

Full-time