Chief Concierge - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 167,000 - 257,000; Full time

Job summary

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Chief Concierge to lead the full concierge operation at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa. You will deliver warm, personalised service and build strong guest relationships, while coordinating VIP arrivals and working with other departments.

The role requires proven concierge or guest services experience in luxury hotels, solid leadership, and the ability to stay calm under pressure.

Qualifications

• Experience in concierge or guest services in a hotel or resort.
• Previous supervisory or leadership experience in a concierge setting.
• Ability to coach and motivate a team.
• Strong local knowledge or ability to build it quickly and accurately.
• Stay calm, organized and professional under pressure.
• Fluent in English; additional languages are a plus.
• Willingness to work flexible shifts, including weekends and holidays.

Responsibilities

• Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners.
• Deliver consistently warm, professional, and highly personalised service to all guests.
• Build strong guest relationships and anticipate needs before they are requested.
• Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation.
• Coordinate and oversee VIP arrivals, group movements, and complex guest requests.
• Handle guest concerns calmly, using feedback to drive service improvements.
• Work closely with Front Office and other departments to ensure seamless guest journeys.
• Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas.
• Lead by example as a brand ambassador and actively promote hotel services and experiences.

Skills

Leadership

Guest service

Communication

Coaching

Local knowledge

English (Fluent)

Shift flexibility

Education

High school diploma

Hospitality education

Job description

As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world's most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

We want to make our guests' experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we're looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners
• Deliver consistently warm, professional, and highly personalised service to all guests
• Build strong guest relationships and anticipate needs before they are requested
• Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation
• Coordinate and oversee VIP arrivals, group movements, and complex guest requests
• Handle guest concerns calmly, using feedback to drive service improvements
• Work closely with Front Office and other departments to ensure seamless guest journeys
• Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas
• Lead by example as a brand ambassador and actively promote hotel services and experiences

What We need from you:

• Strong communication, leadership, and guest service skills
• Solid experience in concierge or guest services within a hotel or resort environment
• Previous supervisory or leadership experience in a concierge setting
• A confident, hands-on leadership style with the ability to coach and motivate a team
• Strong local knowledge or the ability to build it quickly and accurately
• Ability to stay calm, organised, and professional under pressure
• Flexibility to work shifts, including weekends and holidays
• Fluent in English, with additional languages considered an advantage
• High school qualification or equivalent; hospitality education is a plus

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.