Hands-On IT Network & Backup Engineer – Dubai

Supercad Trading LLC; Dubai; On-site; AED 150,000 - 190,000; Full time

Job summary

Supercad Trading LLC in Dubai is seeking an experienced IT Network & Backup Engineer to join our technical team. You will manage network infrastructure, backup solutions, and IT services for our clients, ensuring high availability, security, and smooth operation of critical systems.

The ideal candidate has 2–5 years UAE/GCC experience, CCNA or Fortinet/Microsoft/Veeam/Acronis certifications, strong troubleshooting skills, and the ability to travel to customer sites across the UAE.

Qualifications

• Diploma or Bachelor’s degree in IT, CS, Networking, or related field.
• 2–5 years of UAE or GCC experience in IT networking and infrastructure.
• Strong knowledge of TCP/IP, DNS, DHCP, VLAN, VPN, routing, switching, and Wi‑Fi.
• Hands‑on experience with Cisco switches/routers and FortiGate firewalls.
• Experience with Acronis and/or Veeam backup solutions.
• Good knowledge of Windows Server and Microsoft 365.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and customer‑handling skills.
• Valid UAE Driving Licence – Mandatory.
• Ability to travel to customer sites across the UAE.
• CCNA, Fortinet, Microsoft, Veeam, or Acronis certifications will be an advantage.

Responsibilities

• Install, configure, and troubleshoot network infrastructure including switches, routers, Wi‑Fi, VLANs, VPNs, and firewalls.
• Configure and manage Cisco, FortiGate, and other network/security solutions.
• Install and maintain Windows Servers and related IT infrastructure.
• Configure, monitor, and troubleshoot backup solutions like Acronis and Veeam.
• Perform backup monitoring, restore testing, and disaster recovery activities.
• Troubleshoot network, server, hardware, software, and connectivity issues.
• Provide remote and on‑site technical support to customers.
• Conduct preventive maintenance and system health checks.
• Support Microsoft 365, Azure, email, and cloud infrastructure.
• Prepare technical reports, documentation, and network diagrams.
• Participate in IT infrastructure projects, installations, migrations, and commissioning.
• Coordinate with vendors and technical teams for escalations.
• Ensure customer issues are resolved within agreed SLA timelines.

Skills

TCP/IP

DNS

DHCP

VLAN

VPN

Routing

Switching

Wi‑Fi

Windows Server

Microsoft 365

Backup solutions

Troubleshooting

Customer handling

Education

Diploma/Bachelor’s degree in IT, Computer Science, Networking, or related field

Tools

Cisco switches/routers

FortiGate firewalls

Acronis

Veeam

Job description

Supercad Trading LLC in Dubai is seeking an experienced IT Network & Backup Engineer to join our technical team. You will manage network infrastructure, backup solutions, and IT services for our clients, ensuring high availability, security, and smooth operation of critical systems.

The ideal candidate has 2–5 years UAE/GCC experience, CCNA or Fortinet/Microsoft/Veeam/Acronis certifications, strong troubleshooting skills, and the ability to travel to customer sites across the UAE.