Guest Communications Operator – Luxury Hotel

Accor; Dubai; Sur place; AED 72 000 - 108 000; Plein temps

Résumé du poste

Accor in Dubai is seeking a friendly Telephone Operator to join our team at a luxury hotel. You will manage hotel communications, answer calls promptly, and transfer to departments.

The role requires at least 1 year in a front office or guest services, strong English, and a customer-first mindset. You will work shifts, including weekends, in a fast-paced, multicultural environment.

Accor offers a diverse workplace with opportunities to grow in hospitality across a global brand.

Qualifications

• Minimum 1 year of experience in a Telephone Operator, Front Office, or Guest Services role in a 4- or 5-star hotel.
• High school diploma or equivalent.
• Excellent verbal communication and telephone etiquette.
• Proficient in English; additional languages are an advantage.
• Friendly, professional, and service-oriented personality.
• Basic computer skills; familiarity with hotel telephone systems and Opera or similar hotel management software is preferred.
• Ability to handle multiple calls and guest requests efficiently.
• Strong listening skills and attention to detail.
• Ability to remain calm under pressure and work in a fast-paced environment.
• Flexible to work shifts, including weekends and public holidays.
• Ability to maintain guest confidentiality and follow hotel communication standards.
• Adaptability to work in a multicultural team environment.

Responsabilités

• Answer incoming calls promptly and professionally, following hotel brand standards.
• Transfer calls accurately to the appropriate departments and colleagues.
• Provide guests with information about hotel facilities, services, and promotions.
• Handle guest inquiries, requests, and complaints with courtesy and efficiency.
• Manage wake-up calls and ensure timely delivery of guest messages.
• Coordinate with hotel departments to ensure prompt responses to guest requests.
• Maintain accurate records of calls and requests, where required.
• Handle guest information confidentially and follow hotel communication procedures.
• Follow emergency communication protocols and notify the relevant departments when necessary.
• Maintain excellent telephone etiquette and a professional attitude at all times.

Connaissances

Verbal communication

English fluency

Multitasking

Listening skills

Formation

High school diploma or equivalent

Outils

Opera or similar hotel management software

Hotel telephone systems

Description du poste

Accor in Dubai is seeking a friendly Telephone Operator to join our team at a luxury hotel. You will manage hotel communications, answer calls promptly, and transfer to departments.

The role requires at least 1 year in a front office or guest services, strong English, and a customer-first mindset. You will work shifts, including weekends, in a fast-paced, multicultural environment.

Accor offers a diverse workplace with opportunities to grow in hospitality across a global brand.