Dubai Hospitality Telephone Operator & Guest Services

PULLMAN; Dubai; On-site; AED 35,000 - 55,000; Full time

Job summary

Pullman Dubai is seeking a friendly Telephone Operator to manage hotel communications and ensure guests receive prompt, courteous service reflecting Accor standards.

You will answer calls, transfer to the right departments, give guests information about facilities and promotions, handle inquiries and requests with courtesy, and maintain call records. Basic computer skills and Opera PMS familiarity are preferred; flexibility for shifts, weekends and holidays is required.

Qualifications

• Minimum 1 year of experience in a Telephone Operator or Front Office role in a 4- or 5-star hotel.
• High school diploma or equivalent.
• Excellent verbal communication and telephone etiquette.
• Proficient in English; additional languages are an advantage.
• Familiarity with Opera or similar hotel management software is preferred.
• Flexible to work shifts, including weekends and holidays.
• Maintain guest confidentiality and professionalism.

Responsibilities

• Answer calls promptly and transfer to the right departments.
• Provide guests with information about facilities and promotions.
• Handle inquiries and requests with courtesy and efficiency.
• Manage wake-up calls and ensure timely delivery of guest messages.
• Coordinate with hotel departments to ensure prompt responses to guest requests.
• Follow hotel communication procedures and emergency protocols.

Skills

Verbal communication

Telephone etiquette

English fluency

Multitasking

Listening skills

Calm under pressure

Customer service

Computer skills

Education

High school diploma

Tools

Opera PMS

Job description

Pullman Dubai is seeking a friendly Telephone Operator to manage hotel communications and ensure guests receive prompt, courteous service reflecting Accor standards.

You will answer calls, transfer to the right departments, give guests information about facilities and promotions, handle inquiries and requests with courtesy, and maintain call records. Basic computer skills and Opera PMS familiarity are preferred; flexibility for shifts, weekends and holidays is required.