Guest Services & Patient Access Specialist

Danat Al Emarat Hospital for Women & Children; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Danat Al Emarat Hospital for Women & Children in Abu Dhabi is seeking a Guest Services Officer to be the first point of contact for patients, families and visitors. You will handle patient registration, appointment scheduling, insurance verification and eligibility using official platforms, while upholding service-excellence standards.

Fluency in Arabic and English, translation support in consultations, and a patient-centric approach are essential.

Qualifications

• 2+ years in customer service, patient access, translation or admin roles in healthcare.
• Fluent in Arabic and English with interpretation skills.
• Proficient in hospital systems and Microsoft Office.

Responsibilities

• Greet and assist patients to ensure a positive experience.
• Handle patient registration and appointment scheduling.
• Verify insurance eligibility and process payments as needed.
• Provide Arabic-English interpretation to support communication.
• Assist clinical staff as required.
• Ensure compliance with DOH, DHA and JCI standards.
• Communicate effectively with patients, families and medical teams.
• Support service excellence and continuous process improvement.

Skills

Customer service

Translation

Administrative support

Communication

Attention to detail

Tools

EMR system

Insurance portals

Microsoft Office

Job description

Danat Al Emarat Hospital for Women & Children in Abu Dhabi is seeking a Guest Services Officer to be the first point of contact for patients, families and visitors. You will handle patient registration, appointment scheduling, insurance verification and eligibility using official platforms, while upholding service-excellence standards.

Fluency in Arabic and English, translation support in consultations, and a patient-centric approach are essential.