Front Office Executive

Confidential; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Confidential in Abu Dhabi is seeking a Front Office Executive to be the first point of contact for patients and visitors, delivering exceptional service and organizing a smooth patient journey.

The role requires handling registrations, appointments, billing, and inquiries while maintaining accurate records within the hospital information system. A bilingual Arabic/English communicator with strong multitasking skills will thrive in this fast-paced environment.

Qualifications

• Bachelor's or Diploma in Business Administration or Healthcare Administration.
• Fluency in Arabic and English is required.
• Experience in Front Office, Reception, or Customer Service in healthcare.
• Healthcare setting experience is preferred.

Responsibilities

• Greet patients and visitors professionally and courteously.
• Manage patient registrations, appointments, and check-in/check-out.
• Handle calls and direct inquiries to appropriate departments.
• Verify patient information and update records in the HIS.
• Coordinate with clinical and admin teams for a seamless patient journey.
• Assist with appointment scheduling, insurance queries, and general info.
• Handle payments and billing transactions per policies.
• Address patient concerns professionally and escalate when needed.
• Maintain confidentiality and comply with healthcare regulations.
• Keep reception and waiting areas organized and welcoming.

Skills

Customer service

Bilingual Arabic/English

Organizational skills

Multitasking

Interpersonal skills

Education

Bachelor's or Diploma in Business Administration or Healthcare Administration

Tools

Microsoft Office

Hospital information systems

Job description

A leading healthcare group in Abu Dhabi is seeking a professional, customer-focused, and highly organized Front Office Executive to join its patient services team.

This role is ideal for individuals who are passionate about delivering exceptional customer service and creating a positive experience for patients and visitors. As the first point of contact, you will play a key role in ensuring a welcoming and efficient patient journey.

Key Responsibilities

• Welcome patients and visitors in a professional and courteous manner.
• Manage patient registrations, appointments, and check-in/check-out processes.
• Handle incoming calls and direct inquiries to the appropriate departments.
• Verify patient information and maintain accurate records within the hospital information system.
• Coordinate with clinical and administrative teams to ensure a seamless patient experience.
• Assist patients with appointment scheduling, insurance-related queries, and general information.
• Handle cash, payments, and billing transactions in accordance with organizational policies.
• Address patient concerns professionally and elevate issues when required.
• Maintain confidentiality of patient information and comply with healthcare regulations.
• Ensure the reception and waiting areas are organized, presentable, and welcoming at all times.

Requirements

• Bachelor's Degree or Diploma in Business Administration, Healthcare Administration, or a related field.
• Fluency in both Arabic and English is mandatory.
• Previous experience in a Front Office, Reception, Customer Service, or Patient Relations role.
• Experience within a hospital, clinic, or healthcare setting is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office applications and computerized patient management systems.
• Professional appearance and customer-oriented mindset.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

What We're Looking For

• Friendly and approachable personality.
• Strong commitment to customer service excellence.
• Ability to remain calm and professional under pressure.
• Excellent attention to detail and accuracy.
• A team player who thrives in a multicultural environment.