Bilingual Front Office & Patient Services Coordinator

Confidential; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Confidential in Abu Dhabi is seeking a Front Office Executive to be the first point of contact for patients and visitors, delivering exceptional service and organizing a smooth patient journey.

The role requires handling registrations, appointments, billing, and inquiries while maintaining accurate records within the hospital information system. A bilingual Arabic/English communicator with strong multitasking skills will thrive in this fast-paced environment.

Qualifications

• Bachelor's or Diploma in Business Administration or Healthcare Administration.
• Fluency in Arabic and English is required.
• Experience in Front Office, Reception, or Customer Service in healthcare.
• Healthcare setting experience is preferred.

Responsibilities

• Greet patients and visitors professionally and courteously.
• Manage patient registrations, appointments, and check-in/check-out.
• Handle calls and direct inquiries to appropriate departments.
• Verify patient information and update records in the HIS.
• Coordinate with clinical and admin teams for a seamless patient journey.
• Assist with appointment scheduling, insurance queries, and general info.
• Handle payments and billing transactions per policies.
• Address patient concerns professionally and escalate when needed.
• Maintain confidentiality and comply with healthcare regulations.
• Keep reception and waiting areas organized and welcoming.

Skills

Customer service

Bilingual Arabic/English

Organizational skills

Multitasking

Interpersonal skills

Education

Bachelor's or Diploma in Business Administration or Healthcare Administration

Tools

Microsoft Office

Hospital information systems

Job description

Confidential in Abu Dhabi is seeking a Front Office Executive to be the first point of contact for patients and visitors, delivering exceptional service and organizing a smooth patient journey.

The role requires handling registrations, appointments, billing, and inquiries while maintaining accurate records within the hospital information system. A bilingual Arabic/English communicator with strong multitasking skills will thrive in this fast-paced environment.