Gust Service Officer-UAE National

Danat Al Emarat Hospital for Women & Children; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Danat Al Emarat Hospital for Women & Children in Abu Dhabi is seeking a Guest Services Officer to be the first point of contact for patients, families and visitors. You will handle patient registration, appointment scheduling, insurance verification and eligibility using official platforms, while upholding service-excellence standards.

Fluency in Arabic and English, translation support in consultations, and a patient-centric approach are essential.

Qualifications

• 2+ years in customer service, patient access, translation or admin roles in healthcare.
• Fluent in Arabic and English with interpretation skills.
• Proficient in hospital systems and Microsoft Office.

Responsibilities

• Greet and assist patients to ensure a positive experience.
• Handle patient registration and appointment scheduling.
• Verify insurance eligibility and process payments as needed.
• Provide Arabic-English interpretation to support communication.
• Assist clinical staff as required.
• Ensure compliance with DOH, DHA and JCI standards.
• Communicate effectively with patients, families and medical teams.
• Support service excellence and continuous process improvement.

Skills

Customer service

Translation

Administrative support

Communication

Attention to detail

Tools

EMR system

Insurance portals

Microsoft Office

Job description

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Danat Al Emarat is a world-class specialty women’s and children’s hospital in the Emirate of Abu Dhabi. It offers advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics & Gynecology, and Women’s Health. The hospital is one of the very few to encompass a dedicated Fetal Medicine Department along with a full-fledged Neonatal Intensive Care Unit (NICU) in the UAE. This has established Danat Al Emarat as a regional referral center for women with high-risk pregnancies, supported by its Level III NICU providing care for the most fragile newborns.

We are searching for UAE Nationals to be a part of our Patient Access Services team.

As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic). This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

Responsibilities

• Greet and assist patients to ensure a positive and professional experience.
• Manage patient registration, insurance verification, and appointment scheduling.
• Handle cash collections, billing inquiries, and accurate patient identification.
• Provide Arabic-English interpretation to support clear patient-staff communication.
• Support clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI standards.
• Communicate effectively with patients, families, and medical teams.
• Contribute to service excellence and continuous process improvement

Qualifications

• UAE National with a valid Family Book.
• Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare.
• Strong attention to detail and ability to work effectively in a fast-paced environment.
• Excellent communication and interpersonal skills with a patient-centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).
• Fluency in both Arabic and English, with the ability to provide interpretation support.