Guest Services Officer - Back Office

Park Hyatt Los Cabos at Cabo del Sol; Dubai; On-site; AED 147,000 - 220,000; Full time

Job summary

Hyatt Regency Morristown at Headquarters Plaza is seeking a Guest Services Officer - Back Office to support the Rooms Division by assisting Front Office Operations and Reservations in line with Hyatt's Brand Standards.

Ideal candidates have a university degree or diploma in Hospitality or Tourism management and at least 2 years of Front Office or Back Office experience, with strong problem solving and interpersonal skills.

Qualifications

• University degree or diploma in Hospitality/Tourism management preferred.
• Minimum 2 years of Front Office/Guest Services Back Office experience in a larger operation.
• Strong problem solving and interpersonal skills are essential.

Responsibilities

• Assist with the efficient running of the Rooms department in line with Hyatt's Brand Standards.
• Support Front Office Operations and Reservations and collaborate with Marketing and Sales.
• Deliver exceptional customer service in line with Hyatt’s standards.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

University degree or diploma in Hospitality/Tourism management

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

You will be responsibleto assist with theefficient running ofthe Rooms department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations.

The Guest Services Officer - Back Office is responsible to assist the Rooms Division in managing the Front Office Operations and Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to deliver exceptional customer service in line with the Hyatt’s Brand Standards.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management.

Minimum 2 years' work experience as Front Office Assistant, or Guest Services Officer - Back Office in larger operation.

Good problem solving, administrative and interpersonal skills are a must.

Hyatt Regency Morristown at Headquarters Plaza | Morristown , NJ , US

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