Gallery Host - Front Office (Russian Speaker)

Park Hyatt Los Cabos at Cabo del Sol; Dubai; On-site; AED 34,000 - 55,000; Full time

Job summary

Hyatt Regency Morristown in Dubai is seeking a Gallery Host - Front Office (Russian Speaker) to deliver courteous, professional, and personalized guest service throughout the guest journey. The Gallery Host acts as the primary contact for guests and contributes to guest satisfaction and hotel revenue objectives.

As an hourly/entry level, full-time frontline role, you will check guests in/out, answer inquiries, promote facilities, and coordinate requests while liaising with multiple departments

Qualifications

• Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related field.
• Experience in Front Office, Guest Services, or Hospitality operations is an advantage.
• Excellent communication, interpersonal and customer service skills.
• Proficiency with Microsoft Office and hotel PMS systems.
• Ability to multitask and work well in a fast-paced environment.
• Good command of English; additional languages are a plus.

Responsibilities

• Deliver courteous, professional, and personalized guest service throughout the guest journey.
• Welcome guests warmly on arrival and handle check-in/check-out efficiently.
• Address inquiries and requests promptly; resolve complaints to satisfaction.
• Promote hotel facilities, dining outlets, and local attractions.
• Coordinate guest arrangements and liaise with housekeeping, engineering, and other departments.
• Ensure accurate cash handling, payments, and currency transactions per policies.

Skills

Diploma or Degree in Hospitality

Customer service skills

Strong communication

English language

Multitasking

Education

Hospitality Management degree or diploma

Tools

Microsoft Office

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Gallery Host - Front Office (Russian Speaker)

AE - DU - Dubai

Front Office

Hourly/Entry Level Employee

Full-time

Local

Summary

To provide courteous, professional, efficient, and personalized guest service throughout the guest journey, ensuring delivery of the brand promise and an exceptional arrival, stay, and departure experience. The Gallery Host acts as the primary point of contact for guests and contributes to overall guest satisfaction, operational excellence, and hotel revenue objectives.

Key Responsibilities

Guest Experience & Customer Service

• Deliver exceptional service standards and create memorable guest experiences.
• Welcome guests warmly and professionally upon arrival.
• Manage guest check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly, ensuring satisfactory resolution.
• Maintain positive relationships with guests and colleagues.
• Recognize returning guests and personalize service based on guest preferences and history.
• Promote hotel facilities, services, dining outlets, and local attractions.
• Coordinate special guest arrangements and requests.

Front Office Operations

• Operate the Property Management System (PMS) accurately.
• Process registrations, room assignments, billing, and payment transactions.
• Answer telephone calls and electronic inquiries according to brand standards.
• Maintain strict control and accountability of room keys and access cards.
• Prepare arrival documentation, welcome amenities, and guest correspondence.
• Verify guest arrival and departure details and coordinate transportation when required.
• Maintain accurate guest records and profiles.
• Assist guests with luggage requests, directions, wake-up calls, reservations, and other concierge-related services.
• Ensure accurate cash handling and banking procedures.
• Process payments and currency transactions in compliance with hotel policies.
• Support revenue generation through upselling room categories and hotel services.
• Follow all company policies related to financial controls and reporting.

Communication & Coordination

• Liaise effectively with Housekeeping, Engineering, Security, Food & Beverage, and other departments.
• Communicate guest preferences and operational updates during shift handovers.
• Support teamwork and collaborate to achieve departmental goals.
• Assist in ensuring a seamless guest experience across all hotel touchpoints.

Compliance & Quality Assurance

• Adhere to hotel policies, procedures, and brand standards.
• Ensure compliance with health, safety, fire, and security regulations.
• Report and follow up on Lost & Found items.
• Participate in training programs, meetings, and service improvement initiatives.
• Contribute to continuous improvement of guest satisfaction scores and service standards.

Qualifications

Qualifications & Skills

• Diploma or Degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.
• Previous experience in Front Office, Guest Services, or Hospitality Operations is an advantage.
• Strong communication, interpersonal, and customer service skills.
• Proficiency in Microsoft Office and hotel property management systems.
• Ability to multitask, solve problems efficiently, and work effectively in a fast-paced environment.
• Good command of English; additional language skills are an advantage.

Hyatt Regency Morristown at Headquarters Plaza | Morristown , NJ , US

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